"Some files failed to sync" error, but "Creative Cloud is operating normally". What do I do?

New Here ,
Nov 10, 2014 Nov 10, 2014

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CC is giving me a "Some files failed to sync" error but when you click on the link, it takes me to https://status.creativecloud.com/ which says everything is operating normally. So why give me an error, but no solution? Why won't my files sync? How dio I fix it?

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correct answers 1 Correct Answer

Guide , Nov 10, 2014 Nov 10, 2014
If you are on MAC, open Activity Monitor from Utilities.Then Check if you are getting coresync not responding error.Quit Coresyc from Activity Monitor also quit creative cloud desktop then relaunch and check.

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Guide ,
Nov 10, 2014 Nov 10, 2014

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If you are on MAC, open Activity Monitor from Utilities.

Then Check if you are getting coresync not responding error.

Quit Coresyc from Activity Monitor also quit creative cloud desktop

then relaunch and check.

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Guide ,
Nov 10, 2014 Nov 10, 2014

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If  not working,Quit Creative Cloud desktop and Coresync from Activity Monitor.

Then, Click on Finder and then hold Command + Shift + G keys on your keypad

It will open Go to folder window, type  exactly ~/Library and click on Go

Then open Application Support > Adobe folders

Then  rename coresync to coresyncold and check

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Community Beginner ,
Dec 05, 2014 Dec 05, 2014

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Thanks sam.am your solution worked for me

I've tried to uninstall and reinstall Creative Cloud app but didn't work.

Now sync works perfect!

Thank you again!

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New Here ,
Nov 10, 2019 Nov 10, 2019

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Thank you so much! I was losing my mind over sync issues, but this trick seems to have fixed it 🙂

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