"Some files failed to sync" when syncing creative cloud files to a new computer. Help?

Mar 21, 2014

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I have a new computer running Windows 8.1. I installed Creative Cloud on it, and I can download apps just fine, but I can't sync files. When I turn on syncing, after a few minutes this messsage displays: "Some files failed to sync"

Capture.PNG

And the creative cloud folder remains empty.

None of the problems/solutions in the "learn more" link were relavent. I've tried re-installing the program, restarting my computer, changing the Creative Cloud folder location, and signing out of Creative Cloud on all other devices, to no avail. Please help me out with this.

Hi,

It would be helpful for you to send me your log files so I can look into your issue further.

The logs are located at"

Mac:

The log file can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CloudSync/CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The Users Library user folder is hidden on starting with 10.7 or later

see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Windows:

The log file can be found here:

C:\Users\<username>\AppData\Roaming\CloudSync\CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The AppData folder is hidden by default this doc shows how to show it if needed

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Please zip them up and send them to <removed my moderator>

Thanks

Warner

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"Some files failed to sync" when syncing creative cloud files to a new computer. Help?

Mar 21, 2014

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I have a new computer running Windows 8.1. I installed Creative Cloud on it, and I can download apps just fine, but I can't sync files. When I turn on syncing, after a few minutes this messsage displays: "Some files failed to sync"

Capture.PNG

And the creative cloud folder remains empty.

None of the problems/solutions in the "learn more" link were relavent. I've tried re-installing the program, restarting my computer, changing the Creative Cloud folder location, and signing out of Creative Cloud on all other devices, to no avail. Please help me out with this.

Hi,

It would be helpful for you to send me your log files so I can look into your issue further.

The logs are located at"

Mac:

The log file can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CloudSync/CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The Users Library user folder is hidden on starting with 10.7 or later

see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Windows:

The log file can be found here:

C:\Users\<username>\AppData\Roaming\CloudSync\CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The AppData folder is hidden by default this doc shows how to show it if needed

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Please zip them up and send them to <removed my moderator>

Thanks

Warner

TOPICS
File sync

Views

3.8K

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Mar 21, 2014 0
Mar 22, 2014

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I've also tried moving the folder to another hard drive, still nothing.

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Mar 22, 2014 0
Mar 23, 2014

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Now all my computers are having trouble syncing... I'm going to use other cloud storage for now, but it would be great if this could be fixed.

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Mar 23, 2014 0
May 22, 2014

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I'm having the same problem off and on. For a while, half my local files were missing!

I was able to sync everything up Tuesday night (after restoring from my Carbonite backup to my local Creative Cloud folder a few weeks ago), but when I opened the Creative Cloud app this morning, it returned to the "Some files failed to sync" message. When I click on "Learn More", I get taken to a system status page.

Since no one answered the previous messages from March, I have t assume that this is an ongoing issue. I have not made any major changes to files or folder structure in quite a while, so I don't know what the issue is.

Any help here would be appreciated.

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May 22, 2014 0
Jun 05, 2014

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Hi. I was having the same issue and nothing that was suggested helped until I stumbled across something. For me, there wasn't an issue with a file, but a folder.  I created a new folder and then renamed it, but CC tried to sync the folder as I was renaming it. It synced the originally named "New Folder" and as the folder renamed, causing it to loose it's mind. I tried deleting the "New Folder" on my hard drive but as soon as I did, CC would put it back. I went online and checked my CC files and it wasn't there. It was a phantom folder, so to speak.

My solution was:

  1. Turn off file sync.
  2. Move the parent folder somewhere else on your hard drive so it will not be in the Creative Cloud Files folder. I didn't just do the folder that was having issues, but the folder above that.
  3. I deleted the phantom folder on my hard drive.
  4. I went to CC and deleted the entire parent folder (archived and deleted).
  5. I turned on file sync and re-synced everything again (without the offending folder that was having issues). Everything worked fine.
  6. I then moved the parent folder back into the Creative Cloud Files folder.

When it re-synced, everything was working.

Again, not sure if this will help, but I was having similar issues and this worked for me. Basically CC thought I had two folders when I only had one and it didn't know how to process it. This has happened to me twice now.

Hope it helps.

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Jun 05, 2014 2
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Jan 06, 2015

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I'm having the same issue. Clicking on the "Learn more" link next to the "Some files failed to sync" message led me to my Creative Cloud Status: "Creative Cloud is operating normally."

This may be true—but if normal means failing to sync select files from a project, then there's a problem. I worked on a specific Illustrator file in a project folder on two different computers, my laptop and my desktop.

I started on my laptop, saved. When I got to my office, on my desktop, that file wasn't IN my CC drive. Okay, so, I started over. I worked on this file until 5:20pm yesterday. This morning, I got on my laptop to continue working on it at home. My laptop's CC drive doesn't show ANY of the changes I made from the office yesterday. So, I went to the web view of the files folder and saw that the last saved version of the file was from 4:36pm yesterday. I basically lost an hour of work (at least it appears that way on my laptop). I am heading in to the office to check that version of the file.

What else can I do?

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Jan 06, 2015 0
Feb 23, 2015

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I was having the same issue. It turned out that the permissions of the parent folder were set to "read-only" on my mac. Right click folder>get info>sharing & permissions

When I switched the user permissions everything worked fine.

Maybe that will help someone out there.

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Feb 23, 2015 0