"Unable to Sync Files Due to Server Error"

[Anna_Kal]

Hello,

I am trying to sync files from my laptop to CC, however, I keep getting the "Unable to Sync Due to Server Error Message." When I first started using CC to sync files a few weeks ago, I didn't have this issue. This past week every few files out of a dozen would get this error, but today it's been almost every file.  I'm running CC version 3.9.1.335 on a MacBook Pro running OS Sierra 10.12.1.

Please let me know what I need to do to resolve this issue.

Thank you!

Best

Anna

[KanikaS]

Moving to File Hosting, Syncing, and Collaboration​

[David__B]

Hi Anna,

I've reported this issue to the appropriate engineering team. Hopefully its something we can get addressed soon.

- Dave

[zcrhb]

I'm experiencing this as well.

[David__B]

I've gotten feedback from engineering that this issue was resolved yesterday. Please reply back if you're still having sync issues.

Thanks,

- Dave

[Wapmaster]

I had this issue too since the 2017 update came out. It seems ok for now. Was this due to server overload/balancing with the 2017 rollout?

[David__B · Accepted solution]

Glad to hear its working now. I don't know all of the details, but I think the issue was related to update for the Creative Cloud app and some of the inner workings of file sync there, which caused a conflict for some users, and resulted in the server errors.