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"Unable to Sync Files Due to Server Error"

New Here ,
Nov 04, 2016

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Hello,

I am trying to sync files from my laptop to CC, however, I keep getting the "Unable to Sync Due to Server Error Message." When I first started using CC to sync files a few weeks ago, I didn't have this issue. This past week every few files out of a dozen would get this error, but today it's been almost every file.  I'm running CC version 3.9.1.335 on a MacBook Pro running OS Sierra 10.12.1.

Please let me know what I need to do to resolve this issue.

Thank you!

Best

Anna

Glad to hear its working now. I don't know all of the details, but I think the issue was related to update for the Creative Cloud app and some of the inner workings of file sync there, which caused a conflict for some users, and resulted in the server errors.

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"Unable to Sync Files Due to Server Error"

New Here ,
Nov 04, 2016

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Hello,

I am trying to sync files from my laptop to CC, however, I keep getting the "Unable to Sync Due to Server Error Message." When I first started using CC to sync files a few weeks ago, I didn't have this issue. This past week every few files out of a dozen would get this error, but today it's been almost every file.  I'm running CC version 3.9.1.335 on a MacBook Pro running OS Sierra 10.12.1.

Please let me know what I need to do to resolve this issue.

Thank you!

Best

Anna

Glad to hear its working now. I don't know all of the details, but I think the issue was related to update for the Creative Cloud app and some of the inner workings of file sync there, which caused a conflict for some users, and resulted in the server errors.

Topics

File sync

Views

347

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Nov 04, 2016 0
Adobe Employee ,
Nov 07, 2016

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Nov 07, 2016 0
Adobe Employee ,
Nov 07, 2016

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Hi Anna,

I've reported this issue to the appropriate engineering team. Hopefully its something we can get addressed soon.

- Dave

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Nov 07, 2016 0
Community Beginner ,
Nov 07, 2016

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I'm experiencing this as well.

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Nov 07, 2016 0
Adobe Employee ,
Nov 09, 2016

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I've gotten feedback from engineering that this issue was resolved yesterday. Please reply back if you're still having sync issues.

Thanks,

- Dave

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Nov 09, 2016 0
New Here ,
Nov 09, 2016

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I had this issue too since the 2017 update came out. It seems ok for now. Was this due to server overload/balancing with the 2017 rollout?

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Nov 09, 2016 0
Adobe Employee ,
Nov 09, 2016

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Glad to hear its working now. I don't know all of the details, but I think the issue was related to update for the Creative Cloud app and some of the inner workings of file sync there, which caused a conflict for some users, and resulted in the server errors.

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Nov 09, 2016 1