Sorry to hear about your difficulties. I'll need to collect some information from you to better understand the issue.
I would want to ensure you have the latest version of the Creative Cloud app installed to start with.
If you open the Creative Cloud app you can access the preferences from the gear icon in the top right. From there it should list the app version in the general section. Could you check that and post back which version you are running? Also, what operating system are you using?