Recovering projects from a damaged device

New Here ,
Feb 08, 2021 Feb 08, 2021

Copy link to clipboard

Copied

I have searched for a possible solution to this and none of the results seem to be the same issue I'm having. I'm almost positive it's hopeless, but I thought I'd post here in case there is something that can be done.

 

I had two projects, one on Photoshop and the other on Illustrator, that were finished and ready to be submitted for classes I have. Suddenly, my computer completely breaks. Something is wrong with the hard drive and I need to send it off to be fixed, and now I can't access my projects. Is there anyway I can recover these projects from my previous computer and get them back on a DIFFERENT device/computer? I know there's the Adobe Cloud, but I'm unsure if that work's across different devices, as when I go into my Cloud library there is nothing there. Is this something I needed to have activated/turned on, or do the projects save automatically and I need to look elsewhere for them?

TOPICS
Libraries

Views

55

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 08, 2021 Feb 08, 2021

Copy link to clipboard

Copied

you need access to the hard drive that had those files.  or you can ask whoever is repairing your computer to try and access those files.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 08, 2021 Feb 08, 2021

Copy link to clipboard

Copied

Alright, I will make sure to ask them to do so. Thanks for the help.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 08, 2021 Feb 08, 2021

Copy link to clipboard

Copied

you're welcome.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 08, 2021 Feb 08, 2021

Copy link to clipboard

Copied

LATEST

Hi @emilyh56093624,

For future reference, there is a Creative Cloud Files folder on your hard drive.  Have you ever used it?  I ask because the files you saved to that folder were probably synced automatically to your Creative Cloud storage.  See link below for more details.

https://helpx.adobe.com/creative-cloud/help/sync-creative-cloud-files.html

 

Log-in to the website below to check.  You may access your Creative Cloud Storage from most modern browsers on either Win or Mac.

 

Creative Cloud Assets    https://assets.adobe.com

  • Synced files
  • Cloud documents
  • Deleted files

 

Lightroom     https://lightroom.adobe.com

  • Photos
  • Albums
  • Edited files
  • Imported files
  • Deleted files

 

Document Cloud     https://documentcloud.adobe.com

  • All documents
  • Starred files
  • Shared files

 

Adobe Spark     https://spark.adobe.com

  •  Projects
  •  Brand files
  •  Graphics
  •  Web pages
  •  Videos

 

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines