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Removed files not in Archive to permanently delete-Storage issue

New Here ,
Sep 11, 2016

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This is a new problem to me in the last 2 months. I am a PC and my system is fully updated. Currently my storage is at 70%. I went in and moved out or deleted about 5GB of files from the cloud. I went into the archive to permanently delete those files from my cloud storage and the Archive said it was empty. Huh? I went in and double checked my files and indeed those files were no longer in the cloud but the file storage still read 70% and no files in the archive to permanently delete. Wha? Then I completely exited out of the cloud and shut down my computer, rebooted, signed back into the cloud. Still at 70%, files gone, no files to permanently delete in the archive. So now what do I do to get that 5GB of storage? Thanks!

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Removed files not in Archive to permanently delete-Storage issue

New Here ,
Sep 11, 2016

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This is a new problem to me in the last 2 months. I am a PC and my system is fully updated. Currently my storage is at 70%. I went in and moved out or deleted about 5GB of files from the cloud. I went into the archive to permanently delete those files from my cloud storage and the Archive said it was empty. Huh? I went in and double checked my files and indeed those files were no longer in the cloud but the file storage still read 70% and no files in the archive to permanently delete. Wha? Then I completely exited out of the cloud and shut down my computer, rebooted, signed back into the cloud. Still at 70%, files gone, no files to permanently delete in the archive. So now what do I do to get that 5GB of storage? Thanks!

Topics

File sync

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242

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 11, 2016 0
Adobe Employee ,
Sep 15, 2016

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@carrieb47564276 - You are now at 0%. If you delete a large number of nested folders with items it can take a moment for the operation to complete on the servers.

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Sep 15, 2016 0