This is a new problem to me in the last 2 months. I am a PC and my system is fully updated. Currently my storage is at 70%. I went in and moved out or deleted about 5GB of files from the cloud. I went into the archive to permanently delete those files from my cloud storage and the Archive said it was empty. Huh? I went in and double checked my files and indeed those files were no longer in the cloud but the file storage still read 70% and no files in the archive to permanently delete. Wha? Then I completely exited out of the cloud and shut down my computer, rebooted, signed back into the cloud. Still at 70%, files gone, no files to permanently delete in the archive. So now what do I do to get that 5GB of storage? Thanks!