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restoring lost files

New Here ,
Jun 17, 2018

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hey my Microsoft surfafe pro has been stolen, all my files I spent months working on haven’t been saved to the cloud, although I updated the software and i thought that they should have been on the cloud.

Is there anyway of recovering my work or has it all completely gone?

Thanks for the help

Hi Geoffrey,

If you had uploaded files to the cloud they should still be accessible here: Adobe Creative Cloud You'll need to sign in with the Adobe ID associated with your membership. If you sign in on a different computer and enable file sync they should also download to that computer too. You would need to enable file sync from the preferences here to do so:

turn_off_sync2.jpg

Sorry to hear about your laptop too.

Best,

- Dave

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File sync

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restoring lost files

New Here ,
Jun 17, 2018

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hey my Microsoft surfafe pro has been stolen, all my files I spent months working on haven’t been saved to the cloud, although I updated the software and i thought that they should have been on the cloud.

Is there anyway of recovering my work or has it all completely gone?

Thanks for the help

Hi Geoffrey,

If you had uploaded files to the cloud they should still be accessible here: Adobe Creative Cloud You'll need to sign in with the Adobe ID associated with your membership. If you sign in on a different computer and enable file sync they should also download to that computer too. You would need to enable file sync from the preferences here to do so:

turn_off_sync2.jpg

Sorry to hear about your laptop too.

Best,

- Dave

Topics

File sync

Views

184

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jun 17, 2018

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Adobe Employee ,
Jun 18, 2018

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Hi Geoffrey,

If you had uploaded files to the cloud they should still be accessible here: Adobe Creative Cloud You'll need to sign in with the Adobe ID associated with your membership. If you sign in on a different computer and enable file sync they should also download to that computer too. You would need to enable file sync from the preferences here to do so:

turn_off_sync2.jpg

Sorry to hear about your laptop too.

Best,

- Dave

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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