Server error: Some files failed to sync

[Remcovanmeel]

Since a couple of days, I get the error "Some files failed to sync". No files in my Creative Cloud map are synced anymore.

My colleagues don't have the same problem as I do...

I tried everything in the Troubleshooting but nothing works... Can anybody help me?

[wharress]

Hi,

We can try and force sync to re sync everything in your Creative Cloud folder by using a special keyboard shortcut.

• Shift + Click on "View on Website" menu item in the context menu = Force Sync Restart + Force full journal listing

Force Sync Restart + Force full journal listing. This will also clear the journal and errors table in the local database file. Please give this a go and let me know how you get on.

Thanks

Warner

[NatañaNatti]

Hi I need some help as well. I 've done the above but I cannot seem to find this context menu....Can you please help me get rid of this error.

Thanks

[wharress]

Hi,

My instructions are the simplest method I can suggest without actually being at your computer. If you are unable to preform this method you can manually do the same task by following these steps.

1. Close Creative Cloud down, making sure the All Adobe services are closed (use task manager on Windows or Activity monitor on Mac to check)

2. Navigate to /Users/yourusername/Library/Application Support/Adobe/CoreSync on Mac or C:\Users\yourusername\AppData\Roaming\Adobe\CoreSync on Windows.

3. Delete any file ending in .db, .db-shm or .db-wal

4. Restart Creative Cloud.

Thanks

Warner

[JohnBall007]

I have just tried this procedure to try to solve the same problem.

The 'force sync' procedure did not work, no context menu appeared and the text on the screen differs - 'web' not 'website'. Left or right click with shift?

In any case, there is a type in your Windows CoreSync address - Users, not Uers.

I get a hang now on starting CC, so will reboot to see if that improves things.

[wharress]

Hi,

If your still seeing this issue, you will have to supply us with some information to further understand the behaviour you are experiencing.

Adobe ID:
Forum post link:
Country:
Creative Cloud Desktop Version:
What Operating systems are you using:
Type of internet connectivity (Ethernet/WiFi):
Using a proxy (Y/N):
Firewall (Corporate/Local):
Specific file or folder names that are affected:
Timezone of your computer:
How many computers you use with Creative Cloud:
Are you using Creative Cloud collaboration:

A description of your issue:

Please send us your log files to enable us to better understand your issue.

Mac:

The log files can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSyncSync/CoreSync-YYYY-MM-DD.log

(Please send us all of the CoreSync logs)

Note: The Users Library user folder is hidden on starting with 10.7 or later. This document explains how to show that folder:

http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Windows:

The log filess can be found here:

C:\Users\<username>\AppData\Roaming\CoreSync\CoreSync-YYYY-MM-DD.log

(Please send us all of the CoreSync logs)

Note: The AppData folder is hidden by default. This document explains how to show that folder:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Please zip the log files up and email them to SyncForum-Communication@adobe.com

Thanks

Warner