Highlighted

Server error: Some files failed to sync

New Here ,
Feb 12, 2015

Copy link to clipboard

Copied

Since a couple of days, I get the error "Some files failed to sync". No files in my Creative Cloud map are synced anymore.

My colleagues don't have the same problem as I do...

I tried everything in the Troubleshooting but nothing works... Can anybody help me?

Topics

File sync

Views

608

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Server error: Some files failed to sync

New Here ,
Feb 12, 2015

Copy link to clipboard

Copied

Since a couple of days, I get the error "Some files failed to sync". No files in my Creative Cloud map are synced anymore.

My colleagues don't have the same problem as I do...

I tried everything in the Troubleshooting but nothing works... Can anybody help me?

Topics

File sync

Views

609

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Feb 16, 2015

Copy link to clipboard

Copied

Hi,

We can try and force sync to re sync everything in your Creative Cloud folder by using a special keyboard shortcut.

  • Shift + Click on "View on Website" menu item in the context menu = Force Sync Restart + Force full journal listing


Force Sync Restart + Force full journal listing. This will also clear the journal and errors table in the local database file. Please give this a go and let me know how you get on.


Thanks

Warner


Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
May 07, 2015

Copy link to clipboard

Copied

Hi I need some help as well. I 've done the above but I cannot seem to find this context menu....Can you please help me get rid of this error.

Thanks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
May 11, 2015

Copy link to clipboard

Copied

Hi,

My instructions are the simplest method I can suggest without actually being at your computer. If you are unable to preform this method you can manually do the same task by following these steps.

1. Close Creative Cloud down, making sure the All Adobe services are closed (use task manager on Windows or Activity monitor on Mac to check)

2. Navigate to /Users/yourusername/Library/Application Support/Adobe/CoreSync on Mac or C:\Users\yourusername\AppData\Roaming\Adobe\CoreSync on Windows.

3. Delete any file ending in .db, .db-shm or .db-wal

4. Restart Creative Cloud.

Thanks

Warner

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jul 02, 2015

Copy link to clipboard

Copied

I have just tried this procedure to try to solve the same problem.

The 'force sync' procedure did not work, no context menu appeared and the text on the screen differs - 'web' not 'website'. Left or right click with shift?

In any case, there is a type in your Windows CoreSync address - Users, not Uers.

I get a hang now on starting CC, so will reboot to see if that improves things.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Jul 03, 2015

Copy link to clipboard

Copied

Hi,

If your still seeing this issue, you will have to supply us with some information to further understand the behaviour you are experiencing.

Adobe ID:
Forum post link:
Country:
Creative Cloud Desktop Version:
What Operating systems are you using:
Type of internet connectivity (Ethernet/WiFi):
Using a proxy (Y/N):
Firewall (Corporate/Local):
Specific file or folder names that are affected:
Timezone of your computer:
How many computers you use with Creative Cloud:
Are you using Creative Cloud collaboration:

A description of your issue:

Please send us your log files to enable us to better understand your issue.

Mac:

The log files can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSyncSync/CoreSync-YYYY-MM-DD.log

(Please send us all of the CoreSync logs)

Note: The Users Library user folder is hidden on starting with 10.7 or later. This document explains how to show that folder:

http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Windows:

The log filess can be found here:

C:\Users\<username>\AppData\Roaming\CoreSync\CoreSync-YYYY-MM-DD.log

(Please send us all of the CoreSync logs)

Note: The AppData folder is hidden by default. This document explains how to show that folder:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Please zip the log files up and email them to SyncForum-Communication@adobe.com

Thanks

Warner

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...