server error sync stopped

New Here ,
Jun 15, 2015

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Ive tried reinstalling creative cloud but this hasn't fixed the problem. Any ideas ?

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server error sync stopped

New Here ,
Jun 15, 2015

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Ive tried reinstalling creative cloud but this hasn't fixed the problem. Any ideas ?

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File sync

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329

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Jun 15, 2015 0
Adobe Community Professional ,
Jun 15, 2015

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Can you post screenshot of error ?

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Jun 15, 2015 0
New Here ,
Jun 15, 2015

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Jun 15, 2015 0
Adobe Employee ,
Jun 23, 2015

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We pushed an update on Sunday June 14th (V 2.1.1.110) that should fix the issue.  If not, please try deleting the db files following these steps:


1) Quit Creative Cloud Desktop App then the CoreSync and Adobe Desktop Service processes using Activity Monitor (Mac) or Task Manager (Win)

2) Navigate to:

WIN: C:\Users\<username>\AppData\Roaming\CoreSync on Windows

Note: The AppData folder is hidden by default this doc shows how to show it if needed, http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

3) Then delete any file that end in .db,.db-shm or db.wal, and re start Creative Cloud (There should be 3 or 4 files, but could be more if you have multiple accounts signing into CreativeCloud)

4) Restart Creative Cloud Desktop

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Jun 23, 2015 0
New Here ,
Jun 22, 2015

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Hey Matt,

I'm having the same issue just now.  Where you able to find a solution for this? 

Cheers,

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Jun 22, 2015 0
Adobe Employee ,
Jun 23, 2015

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We pushed an update on Sunday June 14th (V 2.1.1.110) that should fix the issue.  If not, please try deleting the db files following these steps:


1) Quit Creative Cloud Desktop App then the CoreSync and Adobe Desktop Service processes using Activity Monitor (Mac) or Task Manager (Win)

2) Navigate to:

MAC: <Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSync on Mac OS X

Note: The Users Library user folder is hidden on starting with 10.7 or later, see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

WIN: C:\Users\<username>\AppData\Roaming\CoreSync on Windows

Note: The AppData folder is hidden by default this doc shows how to show it if needed, http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html


3) Then delete any file that end in .db,.db-shm or db.wal, and re start Creative Cloud (There should be 3 or 4 files, but could be more if you have multiple accounts signing into CreativeCloud)

4) Restart Creative Cloud Desktop

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Jun 23, 2015 1
Explorer ,
Jun 23, 2015

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I've been experiencing a similar error ("Some files failed to sync") for the past 3 months - this fixed it. Thanks!

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Jun 23, 2015 0