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Sharing links in My Assets - error message

New Here ,
May 12, 2015

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The following error message appears when trying to send a link in "My Assets" to share photos with a client: "We're sorry, there was an error retrieving this asset's sharing status. Please try again later" Anyone else having issues sharing / sending links in My Assets?

Please reply to me with a private Message with the link that is showing this error. We will investigate further.

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Sharing links in My Assets - error message

New Here ,
May 12, 2015

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The following error message appears when trying to send a link in "My Assets" to share photos with a client: "We're sorry, there was an error retrieving this asset's sharing status. Please try again later" Anyone else having issues sharing / sending links in My Assets?

Please reply to me with a private Message with the link that is showing this error. We will investigate further.

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File sync

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1.4K

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Adobe Employee ,
May 12, 2015

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Try to delete cookies or try a different browser? Please try the same at a different machine or a network.

Let us know if you get the same message on every attempt.

Atul_Saini

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New Here ,
May 13, 2015

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I am getting the same messages from other users (and even myself if I use the link). With 3 different browsers. Received first notice from a user yesterday. And has continued through today.

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Adobe Employee ,
May 13, 2015

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Please reply to me with a private Message with the link that is showing this error. We will investigate further.

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Adobe Employee ,
May 13, 2015

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The problem has been fixed.

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Adobe Community Professional ,
May 16, 2015

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Having the same problem, does not seem fixed...

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New Here ,
May 17, 2015

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My assets are experiencing this error, how do you fix this? I can't share any files

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New Here ,
May 17, 2015

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Hi, I have the same problem, please help I need to share files really urgent Adobe Creative Cloud

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Participant ,
May 18, 2015

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What is the fix? I have the same problem..

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New Here ,
Sep 23, 2015

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Hi Ken,

this is the link

Adobe Creative Cloud

It is not working.

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New Here ,
Mar 28, 2016

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I'm having the same problem, I'm trying to follow a tutorial to create my first website and i can't upload the assets... any way to fix this?

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Adobe Employee ,
Mar 28, 2016

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@OresteGiorgio - Are you trying to upload assets with the file syncing or from the CC Assets web site at https://assets.adobe.com/files?

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Community Beginner ,
May 14, 2015

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I'm getting this error message too, in addition to shared links giving the message "Sorry, this link is no longer active." any word on what to do to fix this or is it something I'll have to wait on?

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Adobe Employee ,
May 18, 2015

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Please see my post here Re: I created a link for  files on my cloud account and now cannot open it I get this message "We're... requesting you to email information about the link that is not working.

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Adobe Employee ,
May 18, 2015

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We have pushed a fix live and verified it for many customers. If you are still experiencing a problem please reply.

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New Here ,
May 18, 2015

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Ken G. Rice the error has been corrected on my end, thank you for the prompt response and resolution. I appreciate it!

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