Sharing PDF with client

Community Beginner ,
Jul 25, 2014

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Is it a feature of Creative Cloud that Adobe don't allow sharing of PDFs with clients?

The artwork was sign off and a touch large for email, I thought I would be able to just share it on a link for download over Creative Cloud given the sub comes with 20gb of space.

Sadly unless you are logged into creative account this options isn't offered.

Seems like a massive oversight. Few end clients are going to have creative cloud free or paid for accounts and I'm struggling to understand why this choice was made.

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1 Correct Answer

Adobe Employee , Jul 25, 2014
Ken_G__Rice Adobe Employee , Jul 25, 2014
This is a bug. Will update this thread once it is fixed.

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Most Valuable Participant ,
Jul 25, 2014

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You can just send them the link. Otherwise there's plenty of alternate and much better file sharing service than the atrocity Adobe offers...

Mylenium

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Community Beginner ,
Jul 25, 2014

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Have you tested this?

I've tried and the link share only shared a JPG or PNG not the full PDF.

If you are logged into your creative cloud account you can download the PDF from the link but my clients don't have a creative cloud account.

Of course there are other ways it just seemed like a convenient way to share large finished files and contrary to the marketing spiel.

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Adobe Employee ,
Jul 25, 2014

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This is a bug. Will update this thread once it is fixed.

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Community Beginner ,
Jul 25, 2014

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Thanks Ken much appreciated.

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Community Beginner ,
Jul 26, 2014

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Same prob., since thursday (24.7.) - four of my clients were very angry (two is printing-works). Now is Saturday and still not working... (sorry for my English)

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Adobe Employee ,
Jul 28, 2014

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@RoboD - The workaround is to have the clients sign up for a free Adobe ID. If they are signed in they will be able to download the PDF original.

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Community Beginner ,
Jul 28, 2014

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Till thursday my clients can downloaded pdf without free Adobe ID. Why they can't now?

I have to explain every of my client, that they must sign and give Adobe theires name and e-mail... Most of my consumer doesn't do it.

Main reason for buying the cloud was trouble-free sending and wieving print data, and other in pdf. This change condition of using cloud is really incorrect by Adobe and cloud will going to be unusable. (sorry for my English again...)

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Adobe Employee ,
Jul 31, 2014

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Issue fixed on Production. Users who are not signed in should now see the option to download PDF files that are public.

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RoboD LATEST
Community Beginner ,
Aug 25, 2016

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After two years I have same problem. My client can not download original pdf, only jpg!!!

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Community Beginner ,
Aug 01, 2014

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It tooks a week (middle Europe), but now its fixed. So thanx Adobe ... in the end.

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