Copy link to clipboard
Copied
Since the 2015 update, all my files are not syncing and says we've used our quota even though we've only used 19GB of 100GB available. Also, my colleagues who use the same creative cloud folder can't see the same as me this is extremely frustrating and we've asked support twice with no resolution!
Copy link to clipboard
Copied
Hi kelway,
we're sorry to hear that you have encountered problems before we investigate at a more technical level could I ask the following questions:
If you still continue to experience issues come back to us straight away so we can help you further.
Warmest wishes,
Ashley