I can't seem to get any app to load, not a single one. I'm assuming this is universal...
Have received 9 phone calls from clients around the country with the exact same problem in the last hour.
Update your Creative Cloud app to 220.127.116.119
OMG Yessssss......I can't even open CC right now. Nothing is working.
Update your CC app to 18.104.22.1689
Thelatest available downloadable version is 22.214.171.1240. How and where did you get this 126.96.36.1999?
188.8.131.529 seems to be a prereleased version for ARM compatibility only.
Version 184.108.40.2069 released on 11/09/2020 (Prerelease exclusively for ARM processor based devices)
same, several users in our pre-press department are getting this error:
Your IT admin has to download and deploy the latest update. If users do not have App update privileges then this will fail.
Update your Creative Cloud app- we had the same thing and that fixed it.
I cannot update the app. That's the problem. I keep getting an error.
Then when I go to click repair - I get this message....
So, I cannot install a new version that you're suggesting, nor can I uninstall it either. No one is answering at customer support.
When I try to download again from the Adobe, it goes through the process of the download, but then never opens the app. Nothing happens.
uninstall and reinstall the app.
Apparently when Adobe CC tried to update itself this afternoon, it only succeeded in freezing/crashing both my iMac and my MBP simultaneously, just as I was supposed to be getting into a remote recording session that was only booked for 50 minutes. Just stabilizing my system ate up 25 of those minutes and even then, the whole session was buggy.
It seems impossible to reach Adobe customer service to address this issue.
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So this is what I ended up doing - I contacted through Facebook messenger to Adobe CC and was given a message back to go here - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html?fbclid=IwAR0ua_yMG7ey5...
The only solution that I hadn't tried from the list was the Creative Cloud Cleaner tool, so I downloaded that and ran it. And then when I went to reinstall CC, it finally worked. I'm no longer getting any errors, and the app is working fine now.
I hope this helps others!