So, Creative Cloud is Dead for Everyone, Right?

New Here ,
Nov 12, 2020

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I can't seem to get any app to load, not a single one. I'm assuming this is universal...

So this is what I ended up doing - I contacted through Facebook messenger to Adobe CC and was given a message back to go here - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html?fbclid=IwAR0ua_yMG7ey5rRHWtd1YWRFobNChI24gtNIz78J7exA_YTPsm5maW1LT9c

 

The only solution that I hadn't tried from the list was the Creative Cloud Cleaner tool, so I downloaded that and ran it.  And then when I went to reinstall CC, it finally worked.  I'm no longer getting any errors, and the app is working fine now.

 

I hope this helps others!

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Cloud storage web assets, Collaboration, File sync, Libraries

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So, Creative Cloud is Dead for Everyone, Right?

New Here ,
Nov 12, 2020

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I can't seem to get any app to load, not a single one. I'm assuming this is universal...

So this is what I ended up doing - I contacted through Facebook messenger to Adobe CC and was given a message back to go here - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html?fbclid=IwAR0ua_yMG7ey5rRHWtd1YWRFobNChI24gtNIz78J7exA_YTPsm5maW1LT9c

 

The only solution that I hadn't tried from the list was the Creative Cloud Cleaner tool, so I downloaded that and ran it.  And then when I went to reinstall CC, it finally worked.  I'm no longer getting any errors, and the app is working fine now.

 

I hope this helps others!

TOPICS
Cloud storage web assets, Collaboration, File sync, Libraries

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261

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Nov 12, 2020 2
New Here ,
Nov 12, 2020

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Have received 9 phone calls from clients around the country with the exact same problem in the last hour.

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Nov 12, 2020 0
Adobe Community Professional ,
Nov 12, 2020

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Update your Creative Cloud app to 5.3.5.499 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Nov 12, 2020 0
Community Beginner ,
Nov 12, 2020

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OMG Yessssss......I can't even open CC right now.  Nothing is working.

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Nov 12, 2020 0
Adobe Community Professional ,
Nov 12, 2020

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Update your CC app to 5.3.5.499 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Nov 12, 2020 0
Advocate ,
Nov 13, 2020

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Thelatest available downloadable version is 5.3.1.470. How and where did you get this 5.3.5.499?

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Nov 13, 2020 0
Advocate ,
Nov 13, 2020

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5.3.5.499 seems to be a prereleased version for ARM compatibility only.

Version 5.3.5.499 released on 11/09/2020 (Prerelease exclusively for ARM processor based devices)

  • Prerelease version of the Creative Cloud desktop app compatible with computers that run on ARM processors.

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Nov 13, 2020 0
New Here ,
Nov 12, 2020

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same, several users in our pre-press department are getting this error:Screen Shot 2020-11-12 at 2.28.24 PM.png

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Nov 12, 2020 1
Adobe Community Professional ,
Nov 12, 2020

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Your IT admin has to download and deploy the latest update. If users do not have App update privileges then this will fail.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Nov 12, 2020 0
Adobe Community Professional ,
Nov 12, 2020

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Update your Creative Cloud app- we had the same thing and that fixed it.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Nov 12, 2020 0
Community Beginner ,
Nov 12, 2020

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I cannot update the app.  That's the problem.  I keep getting an error.Screen Shot 2020-11-12 at 6.04.32 PM.png

 

 

Then when I go to click repair - I get this message....

Screen Shot 2020-11-12 at 6.04.40 PM.png

 

So, I cannot install a new version that you're suggesting, nor can I uninstall it either.  No one is answering at customer support.  

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Nov 12, 2020 1
Community Beginner ,
Nov 12, 2020

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When I try to download again from the Adobe, it goes through the process of the download, but then never opens the app.  Nothing happens.

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Nov 12, 2020 0
Adobe Community Professional ,
Nov 16, 2020

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uninstall and reinstall the app.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Nov 16, 2020 0
New Here ,
Nov 12, 2020

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Apparently when Adobe CC tried to update itself this afternoon, it only succeeded in freezing/crashing both my iMac and my MBP simultaneously, just as I was supposed to be getting into a remote recording session that was only booked for 50 minutes. Just stabilizing my system ate up 25 of those minutes and even then, the whole session was buggy.

 

It seems impossible to reach Adobe customer service to address this issue.

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Nov 12, 2020 0