To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human. Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers https://tinyurl.com/y7cfrr7y -Manan
I dont think tech support via the chat is what they mean by "adobe officials". I have been on chat support every day for a week and am only getting canned repsonses. I have lost access to 4 months of work that was stored in Creative Cloud and have gotten nowhere. I am told its a known issue and to keep trying. Topday I was told that I would never gain access to those files again. When I pushed back, the support person said the engineers are working and to keep trying each day. I have no faith that anyone is working on this, nor that the chat support has any real answers. Who at adobe can I talk to who might actually do something about this???? I am a paying customer. I pay for extra cloud storoage. This is unacceptable.
Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.