So today I say Goodbye to Adobe

Community Beginner ,
Jul 08, 2021 Jul 08, 2021

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I first started using Photoshop in 1991! Adobe have some great products, truly amazing!  WHEN THEY WORK!  Way too many crashes every day these days and poor, slow support and yes, of course, HUGELY expensive to run! I mean stupidly expensive at £49/m + VAT

 

Today I start a brave venture in switching to Serif | Affinity - I genuinely don't want to do this but Adobe CC is costing too much in monthly subs, crash downtime and poor slow support. When you work for yourself downtime cost a small fortune.  Also, it is clear that they are such a huge company now they genuinely do not care about us small players.  I was saddened that the tech support agent, having seen my case laid out before them, would then offer a years discount of just £30/m to entice me to stay. In truth, and I wish this did not sound so ungrateful, I was insulted that a 30+yr loyal customer was not offered a whole year for FREE as a minimum! That would have indicated a commitment to me and at least made me feel like they were taking some responsibility for their service and product shortcoming and the thousands of pounds that I have lost on software downtime and time lost dealing with support.  Sadly no!

 

Wishing you all well! 

TOPICS
Cloud storage web assets, Collaboration, File sync, Libraries

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Adobe Community Professional ,
Jul 08, 2021 Jul 08, 2021

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