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Some files disappear off creative cloud

New Here ,
Jan 19, 2018

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Please help me.

Several folders and files have been deleted from my creative cloud. 

Hi Grace,

Were the files and folders which disappeared ones which were shared with anyone else? Have you already check the trash or recycle bin on your computer and the online recycle bin here? Adobe Creative Cloud

I've seen cases where files get moved to these locations in error. Could check these and let me know if you find them?

Thanks,

- Dave

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File sync

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Some files disappear off creative cloud

New Here ,
Jan 19, 2018

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Please help me.

Several folders and files have been deleted from my creative cloud. 

Hi Grace,

Were the files and folders which disappeared ones which were shared with anyone else? Have you already check the trash or recycle bin on your computer and the online recycle bin here? Adobe Creative Cloud

I've seen cases where files get moved to these locations in error. Could check these and let me know if you find them?

Thanks,

- Dave

Topics

File sync

Views

3.3K

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Adobe Community Professional ,
Jan 19, 2018

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Adobe Employee ,
Jan 19, 2018

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Hi Grace,

Were the files and folders which disappeared ones which were shared with anyone else? Have you already check the trash or recycle bin on your computer and the online recycle bin here? Adobe Creative Cloud

I've seen cases where files get moved to these locations in error. Could check these and let me know if you find them?

Thanks,

- Dave

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New Here ,
Jan 22, 2018

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Hi, no they weren't.

I haven't deleted them there are just several folders that are now empty.

Its really important work too.  Is there a way they are backed up by adobe?

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Community Beginner ,
Jan 23, 2018

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Apparently Creative Cloud randomly does this. I was told by their tech support to look in the CC Archive folder because CC doesn't really throw anything away. And yes, I found things in there which also lead me to check the Recycle Bin on my own computer, where I also found my files. I was able to restore my files from the Recycle Bin en mass, but our team is afraid to use CC now because of the lack of an  explanation from Adobe why this has happened and how to prevent it in the future. The thing that made our issue strange is that in each folder there remained one file that wasn't deleted. Spooky right?

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New Here ,
Jun 01, 2018

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Yup. It just happened to me also. I was able to go online and retrieve it from the trash bin on Adobe. Scary stuff. Almost lost two days of work.

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Explorer ,
Oct 11, 2019

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I don't think this answer qualifies as a "correct answer." I had nearly 14GB of files randomly deleted. These were all files that I use on a regular basis but for some reason they all just got tossed in the recycling bin...and they continue to get put back there. I think I have restored the same files at least 3 times in the past couple days. If this continues I will probably quite using the Adobe file storage just like I quite using the Desktop App that ditched the small compact version.

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New Here ,
Nov 20, 2019

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Hi, i have exactly the same problem and was wondering if somone can help me here!

files are missing soooo many of them! and there are not in the trash!

tried to call the adobe suport but unfortunatly they contect me to somwhere and no one picks up and im wating behind the line for more than 30 mins,,.... cant wait forever to get an asnwer!

thx

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Explorer ,
Aug 29, 2018

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Just happened to me but the recycle bin was empty and the adobe achieve was too.

2 hours ago they just disappeared. All of the folders in one particular section but other files on there seem ok.

Really important files now missing. Going back to saving everything on HD and passing them around.

Crazy situation.

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Explorer ,
Oct 17, 2018

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This has been happening to me as well recently, files disappearing from the CC folder on the hard drive. The files are not in the archive folder within my account online. BUT, they are all there online and I can restore them, albeit only one by one (which takes FORever).

The only thing that has saved me is that I also copy my files to our corporate server as an additional backup, and of course, Time Machine does back up the entire hard drive (assuming I don't unplug before it has time to do so).

I have also noticed archive folders within my CC folder, but they are hidden. I can only see them when I try to relink using the relink dialog box, but not when I navigate to the CC folder from the finder.

Regardless, it is the principle of the thing. Missing files are a total PITA. We use CC to have all files at all times regardless of device. If it doesn't work, what's the point?

I wonder if the syncing is confused about which is the "mother" computer? I do also sign in on my personal (non-work) computer, although I have not recently... but some (not all) of the files that are missing I don't think are on that machine. Is there a way to designate which way to sync?

thoughts anyone?

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Explorer ,
Oct 30, 2018

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This has also just happened to me (MacOS Mojave).

I was in Finder and tried to open one folder and suddenly discovered its content had disappeared (I had files from that folder open and had it open in iTerm). I looked at Adobe CC>Assets>Files and it threw an error about syncing problems.

The next day, the parent folder had been removed. There are only two users for this account and neither of us was using CC folders in the meantime.

The contents of both folders are spread out in the trash.

Why is the correct answer marked as human error when this clearly appears to be a bug?

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New Here ,
Jan 31, 2019

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I have the same problem since 2 days. I can't work, I always have to double-check every file I save, and I can't afford to lose all my work !!!

My files are not in the recycle bin or in the deleted files of the cloud. They're just... gone.

When I save my work, sometimes I can even watch them disappearing from my folders. Weird, since I obviously don't delete them...

Is there a solution ? Or do I have to uninstall the cloud and use another one ?

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Community Beginner ,
Feb 20, 2019

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This morning I found that MANY of my files were missing, I found them in my computer's trash folder.

I DID NOT move these files, as some of them were my coworker's project so I have no reason to touch (or really even know where they are stored on Assets.) Entire working folders were moved.

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