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Some files failed to sync... aargh!

New Here ,
Aug 27, 2018

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I have the exact same problem.

- Have restarted, tried to switch on/off sync, no go.

- Have uninstalled the desktop app and reinstalled. No go.

- Have (as adviced in an old thread) removed db files from CoreSync folder in Library/ApplicationSupport/Adobe/CoreSync, no go.

- Restarted my Mac several times, still same error.

File is removed from my Mac, trash bin is emptied. The file isn't present in CC Web nor Archive there as I've emptied the archive too.

Still gets this sync error message for a file that doesn't exist either on my Mac or in the Cloud.

Just realised it was actually a folder with several old designs, but still, it shouldn't matter. That folder with it's files doesn't exist anymore.

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Some files failed to sync... aargh!

New Here ,
Aug 27, 2018

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I have the exact same problem.

- Have restarted, tried to switch on/off sync, no go.

- Have uninstalled the desktop app and reinstalled. No go.

- Have (as adviced in an old thread) removed db files from CoreSync folder in Library/ApplicationSupport/Adobe/CoreSync, no go.

- Restarted my Mac several times, still same error.

File is removed from my Mac, trash bin is emptied. The file isn't present in CC Web nor Archive there as I've emptied the archive too.

Still gets this sync error message for a file that doesn't exist either on my Mac or in the Cloud.

Just realised it was actually a folder with several old designs, but still, it shouldn't matter. That folder with it's files doesn't exist anymore.

Topics

File sync

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802

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Adobe Employee ,
Aug 27, 2018

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Hi JLSkrufve,

Sorry to hear about your frustration.Thanks for the information about everything you've tried so far.

Would it be possible to capture and share a screen shot of the error?

What version of Creative Cloud sync is listed in the preferences?

Please get back to me when you get the chance.

Thanks,

- Dave

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New Here ,
Aug 28, 2018

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Hi Dave,

Sure thing! It's CC version 4.6.0.384, the error message doesn't state anything more than " There was a problem syncing som files", no reason... (The reason would be that the file is deleted both on desktop and cloud, so nothing to sync. But why does it try to sync it anyway?!)

Oh, one thing I can add to the description, I am running Mac OS Mojave (latest beta), but I have had the same problem in High Sierra just a couple of months back with some other files. That problem just solved itself automagically after som weeks. Still annoying to see those error messages.

Would a logfile help?

Screenshot 2018-08-28 at 09.10.46.pngScreenshot 2018-08-28 at 09.13.33.png

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Adobe Employee ,
Aug 28, 2018

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Hi JLSkrufve,

Thank you for capturing the screen shot. Could you also check the version of Creative Cloud Sync? It is listed in the Creative Cloud > Files section of the preferences.

Do the View on CreativeCloud.com or Get Help links provide any helpful info?

I may need the log files but let me do some internal checking first.

Thanks

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New Here ,
Aug 29, 2018

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Hi, I also get "Some files failed to sync" and when I click the learn more button I gives me the errors below:

Screen Shot 2018-08-29 at 13.37.02.png

Screen Shot 2018-08-29 at 13.34.15.png

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David__B LATEST
Adobe Employee ,
Aug 29, 2018

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Hi Dollardog,

Sorry to hear about your difficulties. Thank you for sharing the screen shot. Is a specific file or folder mentioned in the error?

Would it be possible to collect log files from your system in relation to the error?

You can download the log collector from here:

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

When you run the log collector it should create a zip file on the desktop of the log files.

If you could upload the log file .zip file here https://assets.adobe.com/files

There is a upload button in the top right of the screen. You can send the link privately by clicking on my name here in the forums and selecting the message option.

If you could upload and share a link with me on where to download the .zip from, I'll pass it on to our engineering dept. to review.

Thanks,

- Dave

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