Some files failed to sync [mac os x]

Participant ,
Jul 01, 2015 Jul 01, 2015

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In the last week or so i have problem with my syncing files.

From my 13 folders (with photos) that i have synced to CC now only 3 of them appear to  synced..

(before,all of them have the green checked mark on it and i successfully shared them with my clients etc)

I keep taking this message that 'some files failed to sync" [image.1]  Screen Shot 2015-07-01 at 10.11.14.png

All the other files have that red exclamation mark [image.2] in my CC folder on  my mac [basically the exclamation mark appears today,even that is missing all those days...]

Screen Shot 2015-07-01 at 10.12.10.png

BUT i can see those files  in my creative cloud  assets [image.3] .



Screen Shot 2015-07-01 at 10.12.43.png

I try to sync off and on many times,also quit and then open again -to Creative Cloud - with no success .

I`m in mac os x Mavericks and my current CC app  version is  2.1.1.110

I hope to describe my problem accurately with these screenshots..

thanks in advance

s.m


P.S Excuse my English

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correct answers 1 Correct Answer

Participant , Jul 03, 2015 Jul 03, 2015
Hello Warner,i solve my problem  .Mr Lin from adobe (probably a colleague of yours) helped me through e-mails to find the problem.If someone have the same problem the answer is this :Make sure you have Creative Cloud app version 2.1.1.1101) Quit Creative Cloud Desktop App then the CoreSync and Adobe Desktop Service processes using Activity Monitor (Mac) or Task Manager (Win)2) Navigate to:MAC: <Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSync on Mac OS XNote: The Users...

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Adobe Employee ,
Jul 01, 2015 Jul 01, 2015

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Hi,  In order to further understand the behaviour you are experiencing, can you please provide the following details?.

Adobe ID:
Forum post link:
Country:
Creative Cloud Desktop Version:
What Operating systems are you using:
Type of internet connectivity (Ethernet/WiFi):
Using a proxy (Y/N):
Firewall (Corporate/Local):
Specific file or folder names that are affected:
Timezone of your computer:
How many computers you use with Creative Cloud:
Are you using Creative Cloud collaboration:

A description of your issue:

Please send us your log files to enable us to better understand your issue.

Mac:

The log files can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSyncSync/CoreSync-YYYY-MM-DD.log

(Please send us all of the CoreSync logs)

Note: The Users Library user folder is hidden on starting with 10.7 or later. This document explains how to show that folder:

http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Windows:

The log filess can be found here:

C:\Users\<username>\AppData\Roaming\CoreSync\CoreSync-YYYY-MM-DD.log

(Please send us all of the CoreSync logs)

Note: The AppData folder is hidden by default. This document explains how to show that folder:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Please zip the log files up and email them to SyncForum-Communication@adobe.com


Thanks

Warner

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Participant ,
Jul 01, 2015 Jul 01, 2015

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Hi Warner,

i just sent an e-mail through my gmail  " solonas....@gmail.com "

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Participant ,
Jul 03, 2015 Jul 03, 2015

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Hello Warner,

i solve my problem  .Mr Lin from adobe (probably a colleague of yours) helped me through e-mails to find the problem.

If someone have the same problem the answer is this :

Make sure you have Creative Cloud app version 2.1.1.110

1) Quit Creative Cloud Desktop App then the CoreSync and Adobe Desktop Service processes using Activity Monitor (Mac) or Task Manager (Win)

2) Navigate to:

MAC: <Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSync on Mac OS X

Note: The Users Library user folder is hidden on starting with 10.7 or later, see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

WIN: C:\Users\<username>\AppData\Roaming\CoreSync on Windows

Note: The AppData folder is hidden by default this doc shows how to show it if needed, http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html


3) Then delete any file that end in .db,.db-shm or db.wal and .db-wal and re-start Creative Cloud (There should be 3 or 4 files, but could be more if you have multiple accounts signing into CreativeCloud)

4) Restart Creative Cloud Desktop

Thank you both!

Solon

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Participant ,
Jul 02, 2015 Jul 02, 2015

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Any news guys ??

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