Hello Warner,i solve my problem .Mr Lin from adobe (probably a colleague of yours) helped me through e-mails to find the problem.If someone have the same problem the answer is this :Make sure you have Creative Cloud app version 22.214.171.1241) Quit Creative Cloud Desktop App then the CoreSync and Adobe Desktop Service processes using Activity Monitor (Mac) or Task Manager (Win)2) Navigate to:MAC: <Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSync on Mac OS XNote: The Users...
Hi, In order to further understand the behaviour you are experiencing, can you please provide the following details?.
Adobe ID: Forum post link: Country: Creative Cloud Desktop Version: What Operating systems are you using: Type of internet connectivity (Ethernet/WiFi): Using a proxy (Y/N): Firewall (Corporate/Local): Specific file or folder names that are affected: Timezone of your computer: How many computers you use with Creative Cloud: Are you using Creative Cloud collaboration:
A description of your issue:
Please send us your log files to enable us to better understand your issue.
The log files can be found here:
<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSyncSync/CoreSync-YYYY-MM-DD.log
(Please send us all of the CoreSync logs)
Note: The Users Library user folder is hidden on starting with 10.7 or later. This document explains how to show that folder:
3) Then delete any file that end in .db,.db-shm or db.wal and .db-wal and re-start Creative Cloud (There should be 3 or 4 files, but could be more if you have multiple accounts signing into CreativeCloud)