Some technical with firewall and time setting

New Here ,
Jul 06, 2020

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Hi,

I need help with opening CC on my Mac. When I open the computer, I am not able to connect to the app.  The message say,
" Please check your firewall settings, ensure that you time setting is correct and try again."

I look at the upper hand side corner, the time is correct in my zone time.  What should I do? How do check the time setting for the firewall. Please help.

Thank you

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File sync

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Some technical with firewall and time setting

New Here ,
Jul 06, 2020

Copy link to clipboard

Copied

Hi,

I need help with opening CC on my Mac. When I open the computer, I am not able to connect to the app.  The message say,
" Please check your firewall settings, ensure that you time setting is correct and try again."

I look at the upper hand side corner, the time is correct in my zone time.  What should I do? How do check the time setting for the firewall. Please help.

Thank you

TOPICS
File sync

Views

67

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 06, 2020 0
Adobe Community Professional ,
Jul 06, 2020

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Please provide more details.

  • Is this an Individual or a Teams/Enterprise account?
  • Which error code(s) are you seeing?
  • On which operating system?
  • Which Firewall are you using?

 

In the meantime, please see this help article.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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