Somehow files got uploaded to my cloud that should not have. How could this happen?

New Here ,
Feb 15, 2015

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Somehow files got uploaded to my cloud that should not have. How could this happen?

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Most Valuable Participant ,
Feb 15, 2015

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Adobe Employee ,
Feb 16, 2015

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Hi,

Can you explain your issue in more detail please?.

Any file placed in the Creative Cloud folder will be synced to the cloud.

Thanks

Warner

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New Here ,
Feb 16, 2015

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Basically, I have Creative Cloud at home as well as on my computer at work. Evidently my works customer files at least some of them got uploaded to my cloud. My employer discovered this when I was not there. Obviously they did their own investigating and according to their findings, it is not possible to happen unless I dropped and dragged them to my cloud. Well it's caused a lot of alarm and I was accused of stealing there files. Which I would never do in a million years and have been with them since 1983. I am trying to somehow prove my innocence in this and I don't know how to. I Was hoping by asking thru this forum I would get an answer. Thank you for your time.

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Adobe Employee ,
Feb 17, 2015

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As Warner mentioned any file placed in the Creative Cloud Files folder on your desktop will be synced to the cloud. The other way to upload files is from the website at https://assets.adobe.com/files.

You mention have the Creative Cloud on your home computer and at work. Do you have two different Adobe IDs or just the one Adobe ID?

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New Here ,
Feb 18, 2015

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No I do not have 2 Adobe IDs. Just the 1. I primarily use the subscription for the use of the programs. Not storage for files, other than some personal photos I recently uploaded due to my personal computer going down. When I got my personal computer up, I began uploading my photos until I could get a backup drive ordered. All of this was done at home. I am at a lose as to how some of my work files got on the cloud. Needless to say my subscription has been deactivated at work, which is the least of my concern. It's very disheartening to me that people I have worked for and known for so many years would even entertain that I purposefully would do that. But nevertheless I would like to prove differently, which I may never be able to do. So any information as to how this could have happened without my realization would greatly be appreciated.

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Adobe Employee ,
Feb 18, 2015

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You can get the log files for file syncing off the machine at work by using the Log Collector Tool at Log Collector Tool. This might help explain what happened. If you or someone at work is able to get the log files email them to me at kenrice@adobe.com and we will investigate further.

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New Here ,
Feb 18, 2015

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Sorry for my ignorance, but can you do this from my computer at home? I can provide my login information to you. The login is the same both at home and work. To do this at work would only aggravate the owner more. They are fearful of hackers already as it is, and really do not trust the internet. If you have read this thread from the beginning you already know what I'm dealing with. Giving IP addresses would just add fuel to the fire. It hurts to be in the spot I find myself in. I don't know what my future holds, but as ironic as this may sound, I'm suppose to be the daughter they never had, given they have 3 sons, my mind can't hardly conceive all of this. Your help is appreciated more than I know how to explain. If my login information will work, please let me know, I won't hesitate to provide it. Thank You once again!!!!

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Adobe Employee ,
Feb 19, 2015

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Email the log files from your home computer. Please do not share your login information.

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New Here ,
Feb 19, 2015

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Hi Ken, I just emailed you the logs. Thanks, Sheila

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Adobe Employee ,
Feb 20, 2015

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I did not receive the email.

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New Here ,
Feb 20, 2015

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It did not bounce back to me. I just resent the log folder again from my yahoo email account to kenrice@yahoo.com

Thanks, Sheila

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Adobe Employee ,
Feb 24, 2015

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Hi Sheila,

You can also send them to me direct at harress@adobe.com. Please make sure they are zipped up before sending them.

Thanks

Warner

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New Here ,
Feb 24, 2015

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Just sent you the files from my att.net account.

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New Here ,
Feb 25, 2015

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Did you get my files?

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Adobe Employee ,
Feb 26, 2015

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Hi,

Yes we did receive you log files, we are currently looking into your issue.

Thanks

Warner

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New Here ,
Mar 15, 2015

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Have you been able to find anything out yet from the logs I sent you?

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Adobe Employee ,
Mar 18, 2015

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Hi Sheila,

I've sent you an email regarding this.

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New Here ,
Mar 18, 2015

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Could you possibly provide me with the what files and dates, it actually may be very helpful to me. Thank You, Sheila

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New Here ,
Mar 25, 2015

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Hi Derek, Did you get my last inquiry? Can you provide me with a file to look at what files and dates the uploads are showing? Thanks, Sheila

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New Here ,
Mar 28, 2015

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Hi Derek, Did you get my last inquiry? Can you provide me with a file to look at what files and dates the uploads are showing? Thanks, Sheila

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Adobe Employee ,
Mar 31, 2015

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Hi Sheila, I've sent you an email in reply.

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