Sorry we could not connect to the server

Explorer ,
Nov 07, 2020 Nov 07, 2020

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Hello there,

I've searched for solutios for this problem and nothing works. I've had this for a while now. It suddenly happened while it used to work before. I am on a macbook pro 16, running the latest MacOS.

 

Screen Shot 2020-11-07 at 23.32.16.png

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File sync

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correct answers 1 Correct Answer

Explorer , Nov 15, 2020 Nov 15, 2020
I got this fixed by doing nothing. I guess it's a problem on Adobe's server side. Very frustrating but I guess that's life.

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Adobe Community Professional ,
Nov 07, 2020 Nov 07, 2020

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nothing works

What have you tried?

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Explorer ,
Nov 07, 2020 Nov 07, 2020

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I disabled Firewall.

I quit the background tasks using Activity Monitor, then restarted the computer.

I Signed out and signed back in.

I turned off then on the file syncing from CC.

 

That's mainly it, I was tackling this problem for a while now, so I might've forgot other things I tried.

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Adobe Community Professional ,
Nov 08, 2020 Nov 08, 2020

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Delete the options.tix file.

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-spinning.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Explorer ,
Nov 08, 2020 Nov 08, 2020

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 It didn't work. 

ptions.tix
rm: /Users/mahmoodzidan/Library/Application Support/Adobe/CoreSync/options.tix: No such file or directory

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Explorer ,
Nov 15, 2020 Nov 15, 2020

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I got this fixed by doing nothing. I guess it's a problem on Adobe's server side. Very frustrating but I guess that's life.

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