spark bug

New Here ,
Mar 10, 2021 Mar 10, 2021

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Hi, I apologize if this is posted in the wrong place. The only place I was able to find for spark was in japanese.

 

whenever I export my projects as a PDF, I just get a black screen when I try opening it. I asked my friend, and he says that there's bogus alpha channels in the document. I also notice that exporting to PDF creates a much higher resolution copy of my document. There's usually no difference between the PNG and JPG exports. They're both low res. Why are both of these happening?

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Adobe Community Professional , Mar 10, 2021 Mar 10, 2021
Hi @Patdiddy8, I'm not sure why you need Spark to PDF.  That sounds like a recipe for trouble to me.  But no matter. Spark Support is on Zendesk: https://adobespark.zendesk.com/hc/en-us/categories/202688167-Adobe-Spark Post feedback in the Spark Uservoice where it will be seen and tracked by developers. https://helpx.adobe.com/x-productkb/global/how-to-user-voice.html For Spark technical support, go to Spark support on Zendesk. https://adobespark.zendesk.com/hc/en-us/articles/360011707674-How-do-I-contact-Spark-Support-...

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Adobe Community Professional ,
Mar 10, 2021 Mar 10, 2021

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Hi @Patdiddy8,

I'm not sure why you need Spark to PDF.  That sounds like a recipe for trouble to me.  But no matter.

 

Spark Support is on Zendesk:

https://adobespark.zendesk.com/hc/en-us/categories/202688167-Adobe-Spark

 

Post feedback in the Spark Uservoice where it will be seen and tracked by developers.

https://helpx.adobe.com/x-productkb/global/how-to-user-voice.html

 

For Spark technical support, go to Spark support on Zendesk.

https://adobespark.zendesk.com/hc/en-us/articles/360011707674-How-do-I-contact-Spark-Support-

 

Unfortunately, there is no dedicated community forum for Spark users here.  Sorry.

 

Good luck!

 

[Moved from The Lounge to Creative Cloud Services.]

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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