SPARK question - missing projects

New Here ,
Feb 15, 2018

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I can't seem to get any help with Spark! Adobe doesn't even list it on their support site with the free apps. I use it everyday with my job and LOVE the program, but all of a sudden some of my projects are missing. Any idea where they've gone or how I can find them??? Can't find one that I need!

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SPARK question - missing projects

New Here ,
Feb 15, 2018

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I can't seem to get any help with Spark! Adobe doesn't even list it on their support site with the free apps. I use it everyday with my job and LOVE the program, but all of a sudden some of my projects are missing. Any idea where they've gone or how I can find them??? Can't find one that I need!

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Feb 15, 2018 0
Most Valuable Participant ,
Feb 15, 2018

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From a message by Rajashree Bhattacharya:

As of now, we do not have Spark forum, in case you are facing issue, you may refer to https://adobespark.zendesk.com/hc/en-us/categories/202688167-Adobe-Spark

Adobe Spark – Adobe Spark Knowledge Base

At the bottom of the page, you get the option to contact support if you have Creative Cloud. It says

Paid Creative Cloud customers click here to contact Adobe Support.

If you are an enterprise or team user, please contact your IT Admin.

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Feb 15, 2018 0
New Here ,
Feb 16, 2018

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I have exactly the same problem and many of my projects have gone missing - I use it for my job everyday too.  Love Adobe Spark but can't work out how to rectify the problem.

I'm hoping it's a glitch and it will be restored soon!!

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Feb 16, 2018 0
Most Valuable Participant ,
Feb 21, 2018

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Did you go to the support page linked above? You can choose "Spark". This is the Adobe Contribute forum so probably not a lot of experience with that here.

Contact Customer Care

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Feb 21, 2018 0
New Here ,
Feb 27, 2018

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Thanks very much.

The projects have miraculously appeared now!

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Feb 27, 2018 1
New Here ,
Feb 07, 2019

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what did you do to find them?  I'm missing them as well

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Feb 07, 2019 1
New Here ,
Feb 10, 2019

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Same here, like the thumbnail is there in Projects, but when I go into it it's not visible.  and when I exit the project, the thumbnail is now blank...

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Feb 10, 2019 0
Adobe Community Professional ,
Feb 22, 2019

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Try refreshing your browser's cache --  F5 or Ctrl+R.

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Feb 22, 2019 1
New Here ,
Feb 22, 2019

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Tried but no worky...  I also tried on multiple devices.

I tried again the next morning and all was as it should be.  Haven’t had any issues since.  I’ll update y’all if it repeats.

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Feb 22, 2019 0
Adobe Community Professional ,
Feb 22, 2019

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For future reference, this isn't the Spark user forum.   Not sure why a Spark question got posted here in the first place.  See links below.

Spark Knowledge Base

Adobe Spark – Adobe Spark Knowledge Base

Spark feature requests

Community feature requests for Adobe Spark!

Paid Creative Cloud customers Contact Customer Support

If you are an enterprise or team user, please contact your IT Admin.

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Feb 22, 2019 0
New Here ,
Sep 18, 2020

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I am having the same problem with same sentiment. Love this program but I can't open ANY of my projects, which is incredibly bad timing for my work.

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Sep 18, 2020 0
Adobe Community Professional ,
Sep 18, 2020

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You have resurrected a 2 year old discussion in a dead forum for a discontinued HTML editor called Contribute.  I have moved this entire discussion to Creative Cloud Services.  Please tell us which Adobe product or service your question is related to.  Hopefully someone here can assist you.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Sep 18, 2020 0