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Stopped Syncing Latest Version but Says Up-to-Date

New Here ,
Jul 02, 2020

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Hello, 

 

I got a new Macbook Pro yesterday so I installed the Creative Cloud desktop app and was told all of the syncing was up-to-date. On the new Mac it has listed all of my work (largely Id and Ai files); however, when I go to open the files I edited/created within the last few weeks on the new Mac they either come up with the pre-edited version or a blank artboard. On the Mac I was working on before, the files appear completely up-to-date in the Creative Cloud but do not on the new Mac. Any changes I make to the files on the new Mac don't sync to the old Mac either.

 

Could I please have some assistance? I have tried uninstalling and reinstalling the Creative Cloud app, pausing and starting syncing, and restarted both computers but nothing has changed.

 

Thank you!

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Stopped Syncing Latest Version but Says Up-to-Date

New Here ,
Jul 02, 2020

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Hello, 

 

I got a new Macbook Pro yesterday so I installed the Creative Cloud desktop app and was told all of the syncing was up-to-date. On the new Mac it has listed all of my work (largely Id and Ai files); however, when I go to open the files I edited/created within the last few weeks on the new Mac they either come up with the pre-edited version or a blank artboard. On the Mac I was working on before, the files appear completely up-to-date in the Creative Cloud but do not on the new Mac. Any changes I make to the files on the new Mac don't sync to the old Mac either.

 

Could I please have some assistance? I have tried uninstalling and reinstalling the Creative Cloud app, pausing and starting syncing, and restarted both computers but nothing has changed.

 

Thank you!

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Adobe Community Professional ,
Jul 02, 2020

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[Moved from Community (forum) Help to Creative Cloud Services.]

 

Please tell us which operating system number is installed on each device?

Which version of AI and ID did you use to create your files?

Which version of Creative Cloud desktop app is installed on each device?

 

Nancy O'Shea, ACP
Alt-Web.com

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