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Storage full, but it isn't (image included)

New Here ,
Jul 02, 2019

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This has recently happened on the CC web browser site.

My laptop memory is too low to use the desktop app, so I manage my files on the web browser instead. This is the first time this has happened since using CC.

I've cleared my deleted folder completely, checked there's nothing on Lightbox, and tried restarting multiple times, but this message keeps coming up.

As you can see from the screenshot, I've only used 35.6GB out of 100GB so I shouldn't be anywhere near full.

I tried explaining this to customer service, but they didn't understand what I meant and thought I was using the desktop app.

Does anyone know how to solve this problem?

Screenshot 2019-07-02 at 10.48.08.png

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Storage full, but it isn't (image included)

New Here ,
Jul 02, 2019

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This has recently happened on the CC web browser site.

My laptop memory is too low to use the desktop app, so I manage my files on the web browser instead. This is the first time this has happened since using CC.

I've cleared my deleted folder completely, checked there's nothing on Lightbox, and tried restarting multiple times, but this message keeps coming up.

As you can see from the screenshot, I've only used 35.6GB out of 100GB so I shouldn't be anywhere near full.

I tried explaining this to customer service, but they didn't understand what I meant and thought I was using the desktop app.

Does anyone know how to solve this problem?

Screenshot 2019-07-02 at 10.48.08.png

Topics

File sync

Views

135

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Abambo LATEST
Adobe Community Professional ,
Jul 02, 2019

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Discussion successfully moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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