Storage says "full" but it's actually empty

[#1]

My Cloud account is for 100 GB; it is currently empty (24 MG). (I had some things in it and cleared them all out.) That's what it says in the web interface.

However, when I try to use mobile applications like Lightroom or Scan, it tells me there is no space available. 

Any ideas?

MN

[#2]

My Cloud account is for 100 GB; it is currently empty (24 MG). (I had some things in it and cleared them all out.) That's what it says in the web interface.

However, when I try to use mobile applications like Lightroom or Scan, it tells me there is no space available. 

Any ideas?

MN