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Storage Subscription Upgrade Not Working

Explorer ,
Oct 03, 2016

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I purchased 20 GB storage through the Creative Cloud app but my storage limit has not increased.  Adobe tech support sent me to Apple tech support who sent me back to Adobe tech support.  I am getting an error message sometimes that says 'internal error'.  If I attempt to repurchase the service, the app says that I am already subscribed to this service.  I've tried everything!  Please help!!!

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Storage Subscription Upgrade Not Working

Explorer ,
Oct 03, 2016

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I purchased 20 GB storage through the Creative Cloud app but my storage limit has not increased.  Adobe tech support sent me to Apple tech support who sent me back to Adobe tech support.  I am getting an error message sometimes that says 'internal error'.  If I attempt to repurchase the service, the app says that I am already subscribed to this service.  I've tried everything!  Please help!!!

TOPICS
File sync

Views

166

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 03, 2016 0
David__B LATEST
Adobe Employee ,
Nov 21, 2016

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Hi Erik,

Are you still experiencing difficulties?

Next time you get the internal error could you capture and share a screen shot?

Thanks,

- Dave

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Nov 21, 2016 0