Student and Teacher plan - Can't download assets anymore

May 26, 2016

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I'm a teacher with a "teacher plan" and always used to download assets from Adobe Creative Market. For my misfortune, about a week ago adobe raise the prices in my county (Brazil) and since then I'm not able to download files from market.

Screen Shot 2016-05-26 at 10.42.59 AM.png

From Adobe website:

Do I need a Creative Cloud membership?

Creative Cloud Market is available to all paid Creative Cloud members. Single app and complete members with any plan—single user, Team, Education, or Enterprise—are eligible.  Users can access Creative Cloud Market through Creative Cloud for desktop app.

Creative Cloud Photography plan members are not eligible to access Market through Creative Cloud for desktop. Free members can browse Market assets through Creative Cloud for desktop but cannot download content.

https://helpx.adobe.com/creative-cloud/help/market.html

Some questions:

1.Why this informations is omitted from potential subscribers? The FAQ makes no discrimination regarding the plans, it says only that photography plans has no access to market download.

2.Why I used to download it normally and now I don't?

As a consumer I feel cheated. I just want what as advertised (and what I paid for): a full plan.

This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

TOPICS
File sync

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Student and Teacher plan - Can't download assets anymore

May 26, 2016

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I'm a teacher with a "teacher plan" and always used to download assets from Adobe Creative Market. For my misfortune, about a week ago adobe raise the prices in my county (Brazil) and since then I'm not able to download files from market.

Screen Shot 2016-05-26 at 10.42.59 AM.png

From Adobe website:

Do I need a Creative Cloud membership?

Creative Cloud Market is available to all paid Creative Cloud members. Single app and complete members with any plan—single user, Team, Education, or Enterprise—are eligible.  Users can access Creative Cloud Market through Creative Cloud for desktop app.

Creative Cloud Photography plan members are not eligible to access Market through Creative Cloud for desktop. Free members can browse Market assets through Creative Cloud for desktop but cannot download content.

https://helpx.adobe.com/creative-cloud/help/market.html

Some questions:

1.Why this informations is omitted from potential subscribers? The FAQ makes no discrimination regarding the plans, it says only that photography plans has no access to market download.

2.Why I used to download it normally and now I don't?

As a consumer I feel cheated. I just want what as advertised (and what I paid for): a full plan.

This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

TOPICS
File sync

Views

437

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 26, 2016 0
May 26, 2016

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This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

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May 26, 2016 0
May 26, 2016

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I'm posting this here to bring this issue to light for other users.

I've tried several times with Adobe support but  the answer is always evasive. They don't know how to inform me (maybe you can) where is the information saying that Student Teacher Plan has no access to Market Download.

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May 26, 2016 0
Taki_T LATEST
Jul 09, 2018

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What a poor and unhelpful reply to a paying customer...

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Jul 09, 2018 0