Subscriber - cant contact Adobe!

New Here ,
Mar 11, 2021 Mar 11, 2021

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Hi there,

 

I have a major problem with my account and I cannot contact Adobe.

 

When I click Help Centre, there is a link at the bottom that says "Sign in to contact us". I am already signed in at this point (my logo is visible in the top right corner).

 

I click it and I just get redirected immediately to "Welcome to Adobe Customer Care! Need help?" (https://helpx.adobe.com/contact.html) where there are only links to FAQ. There is a link at the bottom which says "Contact Us Real help from real people" - but when I click it, it just loops me back to the FAQ page (https://helpx.adobe.com/contact.html).

 

I need to contact as I have a problem with my account. Please help!

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Cloud storage web assets, Collaboration, File sync, Libraries

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Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

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Chat and Agent.png

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

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Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

Hope that helps,

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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