Subscription type changed & lost creative cloud folder contents

New Here ,
Sep 25, 2019 Sep 25, 2019

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My organisation recently changed our corporate membership, and afterwards all of the contents of my creative cloud folder is gone, with nothing being in the 'deleted' section either. Is there any way I can recover these files? I was using the cloud storage to avoid precisely this...

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Cloud storage web assets, Creative Cloud, File sync

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Most Valuable Participant ,
Sep 25, 2019 Sep 25, 2019

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I suggest you use your backups to get this stuff back. The chances of getting it back from CC are small.

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