Sync folder can't be activated

[Ptitintin]

When I try to activate my sync folder by pushing the button on the creative cloud or by going into preferences nothing happens.

(I'm on a Macbook)

What should I do ?

Thank's

[Ptitintin]

Nothing happens when I click here

[macpatrick]

same problem with me.  it should not be this hard. 

[derekajack · Accepted solution]

Hi,

Please try the following workaround:

MAC

1. Quit the Creative Cloud desktop application.

2. In Terminal, copy and paste this command:

rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix

3. Launch the Creative Cloud desktop application and start syncing.

WINDOWS

1. Quit the Creative Cloud desktop application.

2. Open the Start menu, and type 'cmd' in the search box, then enter to start a command prompt.

3. Copy and paste this command at the command prompt:

del %APPDATA%\Adobe\CoreSync\options.tix

4. Launch the Creative Cloud desktop application and start syncing.

Kind regards,

Derek

[Ptitintin]

It worked ! You're the best. Thank's !!

[palindrom.me]

Had the same problem, now it works! Big thanks

[tudschen]

It doesn't worked for me - I've tried your solution, but nothing happens. I'm working in a danish solution - it might give some trouble with the Terminal and the command line?

I'm working on a Mac version 10.9.4

[derekajack]

Hi Tudschen,

can you give me more detail of the issue you  are experiencing?

[trevorward]

Thank you. This worked for me too.

[MartinsVanags]

Does not work, there is no such file.

[derekajack]

Hi Martins,

can you give me more detail of the issue you're experiencing?

[MartinsVanags]

With pleasure.

The CC app starts, the section APPS is working fine, I can update apps and download new. Apart from some updates pop-up every day even they are downloaded and installed.

Section Home never goes further loading screen. Nothing happens.

Section Assets shows start screen but when I push Start Sync it goes to loading screen and thats that. Nothing happens.

In Preferences there is empty string near File locations, when I try to change file locations, App hunts up, freezes and even Force quit does not work.

Assets/Fonts - not working, loading forever.

Macbook Air 2013, 100Mbit internet, direct access.

That's it.

[derekajack]

Thanks.

It certainly sounds as though you're experiencing the same issue for which the workaround below should resolve.  Would you mind going through the steps again?  If need be we could arrange a connect session.

MAC

1. Quit the Creative Cloud desktop application.

2. In Terminal, copy and paste this command:

rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix

3. Launch the Creative Cloud desktop application and start syncing.

[MartinsVanags]

No such file or directory

In fact there is no such file anywhere the system.