Sync folder can't be activated

Community Beginner ,
Jul 28, 2014

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When I try to activate my sync folder by pushing the button on the creative cloud or by going into preferences nothing happens.

(I'm on a Macbook)

What should I do ?


Thank's

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File sync

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1 Correct Answer

Adobe Employee , Jul 29, 2014
derekajack Adobe Employee , Jul 29, 2014
Hi,Please try the following workaround:MAC1. Quit the Creative Cloud desktop application.2. In Terminal, copy and paste this command:rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix3. Launch the Creative Cloud desktop application and start syncing.WINDOWS1. Quit the Creative Cloud desktop application.2. Open the Start menu, and type 'cmd' in the search box, then enter to start a command prompt.3. Copy and paste this command at the command prompt:del %APPDATA%\Adobe\CoreSync\options.t...

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Community Beginner ,
Jul 28, 2014

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Capture d’écran 2014-07-28 à 09.58.52.png

Nothing happens when I click here

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New Here ,
Jul 28, 2014

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same problem with me.  it should not be this hard. 

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Adobe Employee ,
Jul 29, 2014

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Hi,

Please try the following workaround:

MAC

1. Quit the Creative Cloud desktop application.

2. In Terminal, copy and paste this command:

rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix

3. Launch the Creative Cloud desktop application and start syncing.

WINDOWS

1. Quit the Creative Cloud desktop application.

2. Open the Start menu, and type 'cmd' in the search box, then enter to start a command prompt.

3. Copy and paste this command at the command prompt:

del %APPDATA%\Adobe\CoreSync\options.tix

4. Launch the Creative Cloud desktop application and start syncing.

Kind regards,

Derek

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Community Beginner ,
Jul 29, 2014

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It worked ! You're the best. Thank's !!

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New Here ,
Jul 29, 2014

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Had the same problem, now it works! Big thanks

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New Here ,
Aug 09, 2014

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It doesn't worked for me - I've tried your solution, but nothing happens. I'm working in a danish solution - it might give some trouble with the Terminal and the command line?

I'm working on a Mac version 10.9.4

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Adobe Employee ,
Aug 11, 2014

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Hi Tudschen,

can you give me more detail of the issue you  are experiencing?

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Community Beginner ,
Aug 01, 2014

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Thank you. This worked for me too.

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New Here ,
Aug 12, 2014

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Does not work, there is no such file.

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Adobe Employee ,
Aug 14, 2014

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Hi Martins,

can you give me more detail of the issue you're experiencing?

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New Here ,
Aug 14, 2014

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With pleasure.

The CC app starts, the section APPS is working fine, I can update apps and download new. Apart from some updates pop-up every day even they are downloaded and installed.

Section Home never goes further loading screen. Nothing happens.

Section Assets shows start screen but when I push Start Sync it goes to loading screen and thats that. Nothing happens.

In Preferences there is empty string near File locations, when I try to change file locations, App hunts up, freezes and even Force quit does not work.
Screenshot at aug. 14 16-00-21.png

Assets/Fonts - not working, loading forever.

Macbook Air 2013, 100Mbit internet, direct access.

That's it.

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Adobe Employee ,
Aug 14, 2014

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Thanks.

It certainly sounds as though you're experiencing the same issue for which the workaround below should resolve.  Would you mind going through the steps again?  If need be we could arrange a connect session.

MAC

1. Quit the Creative Cloud desktop application.

2. In Terminal, copy and paste this command:

rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix

3. Launch the Creative Cloud desktop application and start syncing.

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New Here ,
Aug 14, 2014

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No such file or directory

In fact there is no such file anywhere the system.

Screenshot at aug. 14 17-52-55.png

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