Sync Folder Error but no symbols

Community Beginner ,
Dec 03, 2020 Dec 03, 2020

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Hi all.

Today I created a new folder in the CC Folder (local on Mac Big Sur).

Usally I don't have issues but I noiced that CC created an untitled folder instead a named one and then send me a notification error to sync the folder (with the right name) because some unsupported symbol. 

As you can see in the screenshot, the name of the folder is "plain".

I tried to restart my mac and resync but no success.

 

Any suggestions?

 

Thanks

 

Federico

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Adobe Community Professional ,
Dec 03, 2020 Dec 03, 2020

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check the your web cloud files and delete the untitled folder.

 

kglad_0-1607028848326.png

 

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Community Beginner ,
Dec 04, 2020 Dec 04, 2020

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Apologies for the pic and thank you for the answer.

I already deleted the cloud folder but I don't have the right one online (named PROMO Unless).

The error is still there...Screenshot 2020-12-04 at 09.53.21.png

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Adobe Community Professional ,
Dec 04, 2020 Dec 04, 2020

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can you find PROMO Unless online or locally?

 

if yes, does it have any useful contents?  if yes again, move the useful contents somewhere else and then delete the PROMO Unless folder online and/or locally.  if it has no useful contents just delete.

 

also delete the deleted files clear storage space, https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html

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Community Beginner ,
Dec 11, 2020 Dec 11, 2020

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The folder is only local just because the sync error.

I solved deleting it and creating anothe one but still I don't understand why.

 

Also, afert upgrading to Big Sur I don't have the right click sharing otions anymore...

 

Any idea?

 

Thanks kglad

 

Federico

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Adobe Community Professional ,
Dec 11, 2020 Dec 11, 2020

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you're welcome.  (and there was probably a corrupt file.)

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