Sync not working for Files or Fonts on Mac

[djcoffman]

Syncing for fonts and files just spins blue in the app.

Tried the removal of opm.db steps I found here, as well as the one regarding turning off passive FTP  connection. Still now dice!

Anyone else have a quick fix for this that isn't going to take hours on with customer support? Thanks!

[Atul_Saini]

Kindly try Creative Cloud Help | Files panel progress wheel goes on spinning

Moving the discussion to File Hosting, Syncing, and Collaboration

[djcoffman]

Still not working.

[djcoffman]

Still not working.

[Lin He]

Hi:

Could you please send us the logs to understand your issue and we will provide a solution ASAP? Please use the log collector tool from https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.

Please provide the information as below in the email as well:

• Adobe ID:
• Forum post link:
• Creative Cloud Desktop Version:
• What Operating systems are you using:
• Type of internet connectivity (Ethernet/WiFi):
• Using a proxy (Y/N):
• Firewall (None/Corporate/Local):
• Specific file or folder names that are affected:
• Timezone of your computer:
• How many computers you use with Creative Cloud:
• Are you using Creative Cloud collaboration:
• A detailed description of your issue:

Best Regards.

Lin