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Sync not working for Files or Fonts on Mac

New Here ,
Aug 10, 2015

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Syncing for fonts and files just spins blue in the app.

Tried the removal of opm.db steps I found here, as well as the one regarding turning off passive FTP  connection. Still now dice!

Anyone else have a quick fix for this that isn't going to take hours on with customer support? Thanks!

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File sync

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Sync not working for Files or Fonts on Mac

New Here ,
Aug 10, 2015

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Syncing for fonts and files just spins blue in the app.

Tried the removal of opm.db steps I found here, as well as the one regarding turning off passive FTP  connection. Still now dice!

Anyone else have a quick fix for this that isn't going to take hours on with customer support? Thanks!

Topics

File sync

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251

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Aug 10, 2015

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New Here ,
Aug 10, 2015

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Still not working.

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New Here ,
Aug 11, 2015

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Still not working.

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redtea LATEST
Adobe Employee ,
Aug 12, 2015

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Hi:

Could you please send us the logs to understand your issue and we will provide a solution ASAP? Please use the log collector tool from https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.

Please provide the information as below in the email as well:

  • Adobe ID:
  • Forum post link:
  • Creative Cloud Desktop Version:
  • What Operating systems are you using:
  • Type of internet connectivity (Ethernet/WiFi):
  • Using a proxy (Y/N):
  • Firewall (None/Corporate/Local):
  • Specific file or folder names that are affected:
  • Timezone of your computer:
  • How many computers you use with Creative Cloud:
  • Are you using Creative Cloud collaboration:
  • A detailed description of your issue:

Best Regards.

Lin

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