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Sync of (deleted) file failed due to server error

Community Beginner ,
Oct 01, 2018

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Hello

When I try to sync my Creative Cloud files then I get the following message:

"Sync of "Test BIT_Articulate 4.story" failed due to server error"

The file Test BIT_Articulate 4.story is deleted from my Creative Cloud.

So it's normal that the file can not be syncronized.

How is it possible that the system tries to syncronize a deleted file?

Sorry, but I don't find the answer in the tread.

Can I send you the log-file? Where can I find it?

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File sync

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Sync of (deleted) file failed due to server error

Community Beginner ,
Oct 01, 2018

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Hello

When I try to sync my Creative Cloud files then I get the following message:

"Sync of "Test BIT_Articulate 4.story" failed due to server error"

The file Test BIT_Articulate 4.story is deleted from my Creative Cloud.

So it's normal that the file can not be syncronized.

How is it possible that the system tries to syncronize a deleted file?

Sorry, but I don't find the answer in the tread.

Can I send you the log-file? Where can I find it?

Topics

File sync

Views

260

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Oct 01, 2018

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Hi Veerle,

Sorry about the issue you are facing.

Kindly refer the thread where a similar issue has been discussed: Unable to sync file due to server error...

Hope this helps! Feel free to update the thread for any other issues.

Meanwhile moving the thread to File Hosting, Syncing, and Collaboration

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Community Beginner ,
Oct 05, 2018

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Sorry, but I don't find the answer in the tread.

Can I send you the log-file? Where can I find it?

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New Here ,
Oct 08, 2018

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I have this same question — I keep getting "unable to sync" for a specific file that has been deleted. I just want to stop getting this message about a file that isn't there anyway! All the other files are syncing properly.

So the thread @KanikaS linked above does not apply at all.

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Community Beginner ,
Oct 11, 2018

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