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Sync turns itself off immediately when I enable it

Participant ,
Jul 03, 2015

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Since the upgrade file sync turns itself off almost immediately when I turn it on. Some syncing is happening - Typekit seems to be working and some backup files are on the cloud list. But every time I launch CC the file syncing is set to off. When I turn it on the indicator stays on but I get a notification (a quick balloon) that sync is off. On restart it is always disabled. I'm on Win7 and in the previous release the auto cloud backup in Premiere would always reset to off. I do not see a place to upload a file, but I see that log files are being generated with a number of error messages. Here is a portion:

20150703-000905.984: t=3ae8: Warning: GUDE: Request Failed. ErrorCode: 29 errorMessage: Timeout. Receive Response Failed (TransferEngineImpl.cpp.jura::TransferEngineImpl::gudeLoggingHandler.611)

20150703-000905.985: t=3ae8: Info: [livetype] onError (id=longpoll) 29 'Timeout. Receive Response Failed'

20150703-000905.985: t=3ae8: Error: [livetype] longpoll: LTOnError failed to download entitlement file.

20150703-000905.985: t=3ae8: Info: [livetype] longpoll: listening immediately given retry-after 60 seconds

20150703-000905.985: t=3ae8: Info: [livetype] longpoll: Sending long poll request to https://polka.typekit.com/subscribe?adobe_id=xxxxxxxxxxxx%40AdobeID&entitlement_state=

20150703-000905.985: t=3ae8: Info: [livetype]  downloadToFile (id=longpoll) => 161

20150703-000905.989: t=38d8: Info: [livetype] onAddParameters

20150703-000905.989: t=38d8: Info: [livetype] onSetTimeout

20150703-000905.989: t=38d8: Info: [livetype] longpoll: setting poll timeout to 1020

20150703-000905.999: t=38d8: Info: [livetype] onAddHeaders (id=longpoll)

20150703-002605.981: t=5724: Info: [livetype] onResponseHeaders (id=longpoll)

20150703-002605.983: t=38d8: Warning: GUDE: Request Failed. ErrorCode: 504 errorMessage: HTTP Status 5xx (Server Error). 504 GATEWAY_TIMEOUT. Initial Request Failed (No Retry Attempted) (TransferEngineImpl.cpp.jura::TransferEngineImpl::gudeLoggingHandler.611)

20150703-002605.983: t=38d8: Info: [livetype] longpoll: request timed out at gateway (504). will retry

20150703-002605.984: t=38d8: Info: [livetype] longpoll: listening immediately given retry-after 60 seconds

20150703-002605.984: t=38d8: Info: [livetype] longpoll: Sending long poll request to https://polka.typekit.com/subscribe?adobe_id=xxxxxxxxxxxxxxx%40AdobeID&entitlement_state=

20150703-002605.984: t=38d8: Info: [livetype]  downloadToFile (id=longpoll) => 162

20150703-002605.986: t=32a4: Info: [livetype] onAddParameters

20150703-002605.987: t=32a4: Info: [livetype] onSetTimeout

20150703-002605.987: t=32a4: Info: [livetype] longpoll: setting poll timeout to 1020

20150703-002605.997: t=32a4: Info: [livetype] onAddHeaders (id=longpoll)

20150703-004305.907: t=5fec: Info: [livetype] onResponseHeaders (id=longpoll)

20150703-004305.909: t=32a4: Warning: GUDE: Request Failed. ErrorCode: 504 errorMessage: HTTP Status 5xx (Server Error). 504 GATEWAY_TIMEOUT. Initial Request Failed (No Retry Attempted)

I replaced the adobe_id above with x's - not sure if that would be readable

Deleted the CoreSync directory mentioned in the previous link and let the CC app create a new one. Working fine now.

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File sync

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Sync turns itself off immediately when I enable it

Participant ,
Jul 03, 2015

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Since the upgrade file sync turns itself off almost immediately when I turn it on. Some syncing is happening - Typekit seems to be working and some backup files are on the cloud list. But every time I launch CC the file syncing is set to off. When I turn it on the indicator stays on but I get a notification (a quick balloon) that sync is off. On restart it is always disabled. I'm on Win7 and in the previous release the auto cloud backup in Premiere would always reset to off. I do not see a place to upload a file, but I see that log files are being generated with a number of error messages. Here is a portion:

20150703-000905.984: t=3ae8: Warning: GUDE: Request Failed. ErrorCode: 29 errorMessage: Timeout. Receive Response Failed (TransferEngineImpl.cpp.jura::TransferEngineImpl::gudeLoggingHandler.611)

20150703-000905.985: t=3ae8: Info: [livetype] onError (id=longpoll) 29 'Timeout. Receive Response Failed'

20150703-000905.985: t=3ae8: Error: [livetype] longpoll: LTOnError failed to download entitlement file.

20150703-000905.985: t=3ae8: Info: [livetype] longpoll: listening immediately given retry-after 60 seconds

20150703-000905.985: t=3ae8: Info: [livetype] longpoll: Sending long poll request to https://polka.typekit.com/subscribe?adobe_id=xxxxxxxxxxxx%40AdobeID&entitlement_state=

20150703-000905.985: t=3ae8: Info: [livetype]  downloadToFile (id=longpoll) => 161

20150703-000905.989: t=38d8: Info: [livetype] onAddParameters

20150703-000905.989: t=38d8: Info: [livetype] onSetTimeout

20150703-000905.989: t=38d8: Info: [livetype] longpoll: setting poll timeout to 1020

20150703-000905.999: t=38d8: Info: [livetype] onAddHeaders (id=longpoll)

20150703-002605.981: t=5724: Info: [livetype] onResponseHeaders (id=longpoll)

20150703-002605.983: t=38d8: Warning: GUDE: Request Failed. ErrorCode: 504 errorMessage: HTTP Status 5xx (Server Error). 504 GATEWAY_TIMEOUT. Initial Request Failed (No Retry Attempted) (TransferEngineImpl.cpp.jura::TransferEngineImpl::gudeLoggingHandler.611)

20150703-002605.983: t=38d8: Info: [livetype] longpoll: request timed out at gateway (504). will retry

20150703-002605.984: t=38d8: Info: [livetype] longpoll: listening immediately given retry-after 60 seconds

20150703-002605.984: t=38d8: Info: [livetype] longpoll: Sending long poll request to https://polka.typekit.com/subscribe?adobe_id=xxxxxxxxxxxxxxx%40AdobeID&entitlement_state=

20150703-002605.984: t=38d8: Info: [livetype]  downloadToFile (id=longpoll) => 162

20150703-002605.986: t=32a4: Info: [livetype] onAddParameters

20150703-002605.987: t=32a4: Info: [livetype] onSetTimeout

20150703-002605.987: t=32a4: Info: [livetype] longpoll: setting poll timeout to 1020

20150703-002605.997: t=32a4: Info: [livetype] onAddHeaders (id=longpoll)

20150703-004305.907: t=5fec: Info: [livetype] onResponseHeaders (id=longpoll)

20150703-004305.909: t=32a4: Warning: GUDE: Request Failed. ErrorCode: 504 errorMessage: HTTP Status 5xx (Server Error). 504 GATEWAY_TIMEOUT. Initial Request Failed (No Retry Attempted)

I replaced the adobe_id above with x's - not sure if that would be readable

Deleted the CoreSync directory mentioned in the previous link and let the CC app create a new one. Working fine now.

Topics

File sync

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367

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Jul 03, 2015 0
Adobe Employee ,
Jul 03, 2015

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Brian, please refer : Creative Cloud desktop app | Unable to turn-on File sync‌, hope this helps.

Moving the discussion to File Hosting, Syncing, and Collaboration

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Jul 03, 2015 0
Participant ,
Jul 03, 2015

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After the procedure described I see no difference - still getting the same error

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Jul 03, 2015 0
Participant ,
Jul 03, 2015

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Deleted the CoreSync directory mentioned in the previous link and let the CC app create a new one. Working fine now.

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Jul 03, 2015 0