synch not working if file is dragged to creative cloud folder on desktop

[piixy]

HI ! Synch works only if file is dragged to creative cloud panel online .Any reason why?

tks!

[John T Smith]

File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem

-https://forums.adobe.com/community/creative_cloud/host_sync

-http://helpx.adobe.com/creative-cloud/help/sync-settings.html

-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

-Size Limits https://forums.adobe.com/thread/1488242

-sync and email link http://forums.adobe.com/thread/1427516?tstart=0

-Phantom folder problem https://forums.adobe.com/thread/1490445

[wharress]

Hi,

Can you explain this issue in more detail for me please?

Thanks

Warner

[piixy]

Tks! here are screenshots maybe it would help u nail the problem.

When I drag a file to my creative cloud folder (first picture)on desktop like below the file won't synch and I get the red warning.

IF I upload directly from the creative cloud (picture 2), the file is synchs  and it shows on my desktop.

[wharress]

Hi,

Would you be able to send me this file thats not uploading please?, send me a link to the version thats uploaded on Creative Cloud to harress@adobe.com

Thanks

Warner

[piixy]

Here is the Linl tks!

http://adobe.ly/1L3axBW

[wharress]

Thank for the image, I can sync this without any issues. Can you now send me your log files please?

The log files can be found here:

Mac: /Users/<yourusername>/Library/Application Support/Adobe/CoreSync/

Windows: C:\Users\<yourusername>\AppData\Roaming\Adobe\CoreSync\

The logs have the date in the filename, like "CoreSync-2014-03-25.log". Please compress (zip) all the CoreSync-2014-MM-DD.log files and email them to me directly atharress@adobe.com

Thanks

Warner

[piixy]

Tks Warner! but I can't find the CoreSynch in the location above.

[wharress]

Hi,

This is the only locations they can be on your machine:

Mac: /Users/<yourusername>/Library/Application Support/Adobe/CoreSync/

Windows: C:\Users\<yourusername>\AppData\Roaming\Adobe\CoreSync\

Thanks

Warner

[piixy]

Sorry I still can't find it. There is a Library outside directly inside Mac HD (image1) even there couldn't find it if I click on Application Support /Adobe/

under  users I get (image 2) , no library. Tks

[wharress]

This your user Library is a hidden directory in Mac OS X. please see Access hidden user library files | Mac OS 10.7 and later

[piixy]

Many thanks I just sent you the files to your mail as requested.

[wharress]

Hi,

We can try and unblock you by using a keyboard shortcut.

• Ctrl + Shift + Click on "View on Website" menu item in the context menu (this will Force Sync Restart + Force full journal listing + Archive the CCF folder. This will also archive the contents of the current Creative Cloud Files folder, allowing re-download of all assets from Creative Cloud.)

Could you give this a shot and let me know how it goes.

Thanks

Warner

[piixy]

Tks Warner!  not sure where I should go to find context menu .

[wharress]

Thats ok, let me help you find it.

It looks like this

[piixy]

I just did and now the check marks or warning signs next to the files in the creative cloud folder on desktop have disappeared.Now it's not synching both way. Check here

[wharress · Accepted solution]

Hi,

Can you tell me if asset sync has returned to normal now? or are you still seeing the same issue?. If this issue remains can you please follow the instructions below to manually delete your database.

1. Quit Creative Cloud down.
2. Navigate to Macintosh HD ▸ Users ▸ yourusername ▸ Library ▸ Application Support ▸ CoreSync
3. Delete the file ending with .db
4. Restart Creative Cloud.

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)

Thanks

Warner

[piixy]

Many thanks Warner! It finally worked:)

[piixy]

The problem is not the file as I tried so many different ones.

It's just that the syncing works one way , from creative cloud online , to the creative cloud desktop .

Can you think of a reason why?tks!