synchronization files aborted

[tibo-AZTJvc]

i, my synchronization files aborted each time with adobe cc app on windows 10

The message is just failed, i have no further information.

I already reinstalled the app but same fail

thx

[David__B]

Hi Tibo,

Does emptying your online Archive make any difference?

https://assets.adobe.com/files?filter=archive

Could you take and share a screen shot of what is shown if you click the error Info link at the bottom?

Thanks,

- Dave

[tibo-AZTJvc]

Hi david,

online archive is empty and that doesn't work

the error info link open de window that you have in the first scrren shot, that's say it's just impossible, no more...

I try to reinstall adobe cc with adobe cleaner tool

[David__B]

Hi Tibo,

Sorry to hear you're still facing difficulties. I have a few more questions and recommendations for things you could try.

• Could you test running sync in a newly created admin user account?
• What anti-virus software do you use?
• Does shutting down your anti-virus temporarily while using Adobe File Sync make any difference?
• Are you using any other sync clients on the system at the same time? Dropbox, Google Drive, etc.?
• Does shutting these down while using Adobe File Sync make any difference?
• Are all files failing or only the ones in the screen shot?
• If you stop file sync, removed the files mentioned, and put a newly created test file in the Creative Cloud Files folder does it fail too?

Please follow up with your results when you get the chance, thanks

- Dave

[tibo-AZTJvc]

Hi, i'd tried to remove files and sync other files, that's works...

that's just for the files that you see in th screenshot, but not all of the folder...

I'm going to resync my folder who failed.

I'll said what's happened.

thanx !

[tibo-AZTJvc]

So, synchronisation is finished, 12 files are synchronized. For the 43 other, he remake an synchronization...

I have no error message, he just try again...

6 hours for 1.18gb...

10 files under 1.25mb, and one more 26mb...

I have some lighter files and some bigger...

I don't know what's the problem... maybe the slowly connection... ?

i'm on holidays, i'll see that on january...

thanx, have nice holidays

[tibo-AZTJvc]

Hi,

that doesn't work anymore...

I'll try to put the files the root of the folder

[tibo-AZTJvc]

Hi

that doesn't work for all of the files and thats tooks many times...

so I took the files on my laptop at home with a better internet connexion, that's work, with time, but that's work, and this morning, at work, sync is ok, because juste to check that were the sames files on cloud and on my computer...

So the problem comes maybe from de slowly connexion, but that's works before...

many times left with that 😕