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Synchronization of files in CCDesktop

New Here ,
Oct 06, 2014

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The synchronization of files in CCDesktop works fine on my iMac with Maverick, the documents I see them synchronized in CCfolder of my iMac. I see them also synchronized in the Safari browser on the user page dedicated to me and I see them also in sync in the app for iPhone CC. But you do not really see these documents in my laptop MacBook Air with Maverick. This is the problem.

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Synchronization of files in CCDesktop

New Here ,
Oct 06, 2014

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The synchronization of files in CCDesktop works fine on my iMac with Maverick, the documents I see them synchronized in CCfolder of my iMac. I see them also synchronized in the Safari browser on the user page dedicated to me and I see them also in sync in the app for iPhone CC. But you do not really see these documents in my laptop MacBook Air with Maverick. This is the problem.

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File sync

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Adobe Employee ,
Oct 07, 2014

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HI,

can you provide more detail around not really seeing these documents on your Macbook Air?

Are there any error messages in Creative Cloud Desktop App on the Macbook AIr?

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New Here ,
Oct 07, 2014

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While I was waiting I contacted customer support in Italian "chat" by the help of CreativeCloudDesktop I solved the problem.

This is the interview in Italian:

David: quando effettua la sincronizzazione riceve un errore?

Maurizio Barut: Nessun messaggio di errore, ho reinstallato il sistema Maverick sul MacBook air e quindi il CC Desktop a nuovo, ma mi scarica e aggiorna le applicazioni, mi crea la cartella CC ma nella cartella non ci sono i file che ho già sul CCCloud e che vedo sull'altro computer e sul Iphone.

David: haprovato a ricreare la cartella?

Maurizio Barut: L'ho chiusa, l'ho riaperta dalle preferenze, l'ho spostata, ma niente.

David: le conviene eliminarla e ricrearla

Maurizio Barut: Come faccio?

David: con la stessa procedura utilizzata in porecedenza

David: http://helpx.adobe.com/it/creative-cloud/help/sync-files.html

Maurizio Barut: Non capisco, io le sto parlano della cartella « Creative Cloud Files » che di solito viene creata nella pagina Home dell'utente.

David: vede che sotto la voce "sincronizzazione File" del link che le ho appena fornito c'e "crea cartella"?

Maurizio Barut: Certo, ma quello è riferito a « caricare i file direttamente nella pagina File Creative Cloud », quindi da un browser! Io non vedo i files cho ho già nel CCCloud (2,83 GB di 20GB) nella cartella Creative Cloud Files nell'hard disk del computer!

David: ok

David: le do due indicazioni per risolvere

David: provi con la cancellazione di queste cartelle

David: cartella HOSTS : Aprire il Finder --->cliccare nella barra superiore dello schermo su 'Vai' ---> cliccare su'Vai a cartella' ---> digitare '/etc' ---> selezionare il file Hosts

David: Mac OS X : Macintosh HD>Library>Applciation support>Adobe>OOBE .

So I did, and so now it works!

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