Syncing between mac and windows

[gec78]

I have an issue where I have created files in Adobe Draw (and previously in Ideas) which I have then saved to the Creative Cloud. I open these files in Illustrator on my Mac, save them back to the cloud then open them on a Windows PC. When I save these files on the PC, I get the Unable to Sync Files error message. I have gone through these solutions Error: "Unable to sync files" but no solution applies. If I create a file on my PC, it syncs fine. Is there a known issue when sharing files between Mac and Windows? I can save the files to Dropbox or email them and I don't have this issue. Thanks

[wharress]

Hello,

Would you be able to send me your log files so I can better see what might be causing this issue issue. I will need Logs from both your Mac and Windows machines please.

You can find your log files at...

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)

please upload them to Creative Cloud and send me a link to the logs at harress@adobe.com

Thanks

Warner