Syncing files always display as "0 sec left"

[a_charles]

Any time I drop files in my CC folder the files display as "0 sec left" with no approximate time left.

It's mildly frustrating as I have no indication of how much longer the files need to sync.

I've paused syncing and restarted. Signed out and back in. Turned syncing Off and On under Preferences/Files, but to no avail.

Any help would be appreciated.

[kglad]

[moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration]

[David__B]

Hi A.P.Charlesworth,

Does it only show 0 seconds initially and eventually show some kind of countdown, or is it staying at 0 seconds for the entire sync process?

Thanks,

- Dave

[a_charles]

It will typically show a countdown to start, such as "Syncing file 3 of 360 (13 sec left)" and after that it will switch to (0 sec left) with 5 of 360. Just as an example, at least.

[David__B]

Hi A.P.Charlesworth,

Thanks for the clarification, just to confirm I understand, it initially shows a small number, like 13 seconds, but will change to 0 seconds and remain at 0 seconds for the rest of the entire syncing process for all 360 files?

A few other questions too

• What operating system and version are you running?
• What version of the Creative Cloud app are you using (listed in the preferences)?
• Has it always done this, or is this something that started happening recently?
• Would you be willing to collect log files from your computer to help us further diagnose the issue if needed? I'll provide details how to if so if needed.

Thanks,

- Dave

[Ramesh_Encore · Accepted solution]

Hi A.P. Charlesworth,

Sorry for the bad experience with progress reporting. This issue is known to the team and the team will be prioritising it soon for a fix.

Regards,

Ramesh.

[robyncfilmmaker]

I am having a similar issue. Although, unlike A.P. Charlesworth I don't get any number other than 0 sec left. I'm only syncing one photoshop file. I called customer service and they did a remote screen share and deleted all the creative cloud files. I reinstalled creative cloud and the issue is still there. Case # 0189187685. My file is less than a GB so it should sync pretty quickly I would think, but it's just stuck at 0. Thanks.