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Syncing files always display as "0 sec left"

Community Beginner ,
Jun 14, 2017

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Any time I drop files in my CC folder the files display as "0 sec left" with no approximate time left.

It's mildly frustrating as I have no indication of how much longer the files need to sync.

I've paused syncing and restarted. Signed out and back in. Turned syncing Off and On under Preferences/Files, but to no avail.

Any help would be appreciated.

Screen Shot 2017-06-14 at 9.14.57 AM.png

Hi A.P. Charlesworth,

Sorry for the bad experience with progress reporting. This issue is known to the team and the team will be prioritising it soon for a fix.

Regards,

Ramesh.

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File sync

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Syncing files always display as "0 sec left"

Community Beginner ,
Jun 14, 2017

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Any time I drop files in my CC folder the files display as "0 sec left" with no approximate time left.

It's mildly frustrating as I have no indication of how much longer the files need to sync.

I've paused syncing and restarted. Signed out and back in. Turned syncing Off and On under Preferences/Files, but to no avail.

Any help would be appreciated.

Screen Shot 2017-06-14 at 9.14.57 AM.png

Hi A.P. Charlesworth,

Sorry for the bad experience with progress reporting. This issue is known to the team and the team will be prioritising it soon for a fix.

Regards,

Ramesh.

Topics

File sync

Views

561

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Adobe Community Professional ,
Jun 14, 2017

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Adobe Employee ,
Jun 23, 2017

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Hi A.P.Charlesworth,

Does it only show 0 seconds initially and eventually show some kind of countdown, or is it staying at 0 seconds for the entire sync process?

Thanks,

- Dave

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Community Beginner ,
Jun 26, 2017

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It will typically show a countdown to start, such as "Syncing file 3 of 360 (13 sec left)" and after that it will switch to (0 sec left) with 5 of 360. Just as an example, at least.

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Adobe Employee ,
Jun 26, 2017

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Hi A.P.Charlesworth,

Thanks for the clarification, just to confirm I understand, it initially shows a small number, like 13 seconds, but will change to 0 seconds and remain at 0 seconds for the rest of the entire syncing process for all 360 files?

A few other questions too

  • What operating system and version are you running?
  • What version of the Creative Cloud app are you using (listed in the preferences)?
  • Has it always done this, or is this something that started happening recently?
  • Would you be willing to collect log files from your computer to help us further diagnose the issue if needed? I'll provide details how to if so if needed.

Thanks,

- Dave

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Adobe Employee ,
Jul 22, 2017

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Hi A.P. Charlesworth,

Sorry for the bad experience with progress reporting. This issue is known to the team and the team will be prioritising it soon for a fix.

Regards,

Ramesh.

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New Here ,
Aug 08, 2017

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I am having a similar issue. Although, unlike A.P. Charlesworth I don't get any number other than 0 sec left. I'm only syncing one photoshop file. I called customer service and they did a remote screen share and deleted all the creative cloud files. I reinstalled creative cloud and the issue is still there. Case # 0189187685. My file is less than a GB so it should sync pretty quickly I would think, but it's just stuck at 0. Thanks.

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