Syncing files to CC

New Here ,
Mar 31, 2016 Mar 31, 2016

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My files dont sync so that I can work on them from two different locations.  How can I fix this?

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File sync

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correct answers 1 Correct Answer

Adobe Community Professional , Mar 31, 2016 Mar 31, 2016

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Adobe Community Professional ,
Mar 31, 2016 Mar 31, 2016

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Adobe Employee ,
Apr 05, 2016 Apr 05, 2016

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Hi:

We need more information to understand your issue. Could you please use the log collector tool which could be downloaded from  https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.? Please also provide the information below:

  • Adobe ID:
  • Forum post link:
  • Specific file or folder names that are affected:
  • Are you using Creative Cloud collaboration:
  • How many computers you use with Creative Cloud:
  • What Operating systems are you using:
  • Timezone of your computer:

Regards

Lin

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