Syncing files to CC

[kirstyw34630791]

My files dont sync so that I can work on them from two different locations.  How can I fix this?

[John T Smith · Accepted solution]

File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem

-FAQ https://forums.adobe.com/thread/1937790

-https://forums.adobe.com/community/creative_cloud/host_sync

-http://helpx.adobe.com/creative-cloud/help/sync-settings.html

-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

-Size Limits https://forums.adobe.com/thread/1488242

-sync and email link http://forums.adobe.com/thread/1427516?tstart=0

-Phantom folder problem https://forums.adobe.com/thread/1490445

-an overview of assets https://assets.adobe.com/files

-File sharing https://forums.adobe.com/thread/1838790

[Lin He]

Hi:

We need more information to understand your issue. Could you please use the log collector tool which could be downloaded from  https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.? Please also provide the information below:

• Adobe ID:
• Forum post link:
• Specific file or folder names that are affected:
• Are you using Creative Cloud collaboration:
• How many computers you use with Creative Cloud:
• What Operating systems are you using:
• Timezone of your computer:

Regards

Lin