I have spent over two hours with your live chat team in which they took over my computer, deleted files from the CMD prompt and I am still receiving syncing errors using Creative Cloud.
They had me, delete files, restart my computer, sign-in and out of Creative Cloud, pause syncing, change file directories and nothing work. My issue was then escalated to upper management in which I had to repeat the entire issue.
I was passed around from multiple individuals in live chat and at the end, no solution was found. I have been an Adobe client for over 15 years now and I am not pleased that a resolution still has not been found.
I wasted over 2 hours on live chat and then received an email stating that my case was closed because the support team found a resolution! This was completely untrue.
I am asking someone from Adobe upper management to please contact me directly. I will not spend more time with your live chat team and send more log files that do no good. As a long-time client, please contact me.
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