Syncing Issues with Creative Cloud - No Solution - Please Reply

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Nov 24, 2014 Nov 24, 2014

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I have spent over two hours with your live chat team in which they took over my computer, deleted files from the CMD prompt and I am still receiving syncing errors using Creative Cloud.

They had me, delete files, restart my computer, sign-in and out of Creative Cloud, pause syncing, change file directories and nothing work.  My issue was then escalated to upper management in which I had to repeat the entire issue.

I was passed around from multiple individuals in live chat and at the end, no solution was found.  I have been an Adobe client for over 15 years now and I am not pleased that a resolution still has not been found.

I wasted over 2 hours on live chat and then received an email stating that my case was closed because the support team found a resolution!  This was completely untrue.

I am asking someone from Adobe upper management to please contact me directly.  I will not spend more time with your live chat team and send more log files that do no good.  As a long-time client, please contact me.

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