Syncing Issues with Creative Cloud - No Solution - Please Reply

New Here ,
Nov 24, 2014 Nov 24, 2014

Copy link to clipboard


I have spent over two hours with your live chat team in which they took over my computer, deleted files from the CMD prompt and I am still receiving syncing errors using Creative Cloud.

They had me, delete files, restart my computer, sign-in and out of Creative Cloud, pause syncing, change file directories and nothing work.  My issue was then escalated to upper management in which I had to repeat the entire issue.

I was passed around from multiple individuals in live chat and at the end, no solution was found.  I have been an Adobe client for over 15 years now and I am not pleased that a resolution still has not been found.

I wasted over 2 hours on live chat and then received an email stating that my case was closed because the support team found a resolution!  This was completely untrue.

I am asking someone from Adobe upper management to please contact me directly.  I will not spend more time with your live chat team and send more log files that do no good.  As a long-time client, please contact me.

File sync







Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation