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Syncing issues!

New Here ,
Jan 31, 2018

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Have been using CC for months no issues, this last 48 hours however, despite my Mac saying all files are synced, the files are not syncing, as the other Mac that shares with me cannot see any files I save and vice versa!??? Have re booted with no effect... any ideas??

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Syncing issues!

New Here ,
Jan 31, 2018

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Have been using CC for months no issues, this last 48 hours however, despite my Mac saying all files are synced, the files are not syncing, as the other Mac that shares with me cannot see any files I save and vice versa!??? Have re booted with no effect... any ideas??

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File sync

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710

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Most Valuable Participant ,
Jan 31, 2018

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Participant ,
Jan 31, 2018

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First you must verify the internet bandwidth

Check the performance of the computer, in Applications / Utilities / activity monitor (Mac OS)

Then verify correctly access to your CC account on both computers.

It is good to go out and enter again in each one

Finally check in a browser, entering your CC account

This image is in Spanish, but it´s the sameCaptura de pantalla 2018-01-29 a la(s) 20.03.43.pngCaptura de pantalla 2018-01-29 a la(s) 20.04.49.png, the files and folders you have, so you can compare each of them.

If this had never happened to you before, the system may have an anomaly, but it is very strange.

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KanikaS LATEST
Adobe Employee ,
Feb 01, 2018

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