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There is no synchronization of files

Explorer ,
May 19, 2018

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Hi, everybody! Prompt in what there can be a problem. The Creative cloud files on the stationary personal computer are synchronized well, and on the laptop there is no synchronization or there is an infinite loading., It seems, I have already tried all methods. Maybe someone from you had a similar problem?

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File sync

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There is no synchronization of files

Explorer ,
May 19, 2018

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Hi, everybody! Prompt in what there can be a problem. The Creative cloud files on the stationary personal computer are synchronized well, and on the laptop there is no synchronization or there is an infinite loading., It seems, I have already tried all methods. Maybe someone from you had a similar problem?

Topics

File sync

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324

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Adobe Community Professional ,
May 20, 2018

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Adobe Employee ,
May 20, 2018

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Hi,

Thanks for reporting the issue.

Would you be able to collect and upload log files from your system?

Here is a link to an article about the tool with a link to download it.

Log Collector Tool

The tool will create a zip file on the desktop of all the log files. Please could you send us your logs (punaggar@adobe.com) using the tool.

Engineering may have some additional questions but this will help us get started.

Thanks,

Puneet Aggarwal

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Explorer ,
May 21, 2018

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I have made everything as you asked

One more nuance. When I add new files to a cloud on the laptop, synchronization begins, loads several megabyte and then infinite loading begins.

I tried your many ways of a solution. I cleaned the hosts file, I switched off a firewall and an antivirus and other ways. Shows a mistake that there is no connection to the server or there is no connection to the Internet

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Adobe Employee ,
May 22, 2018

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Hi,

Thanks for the additional details.

I have assigned the issue to engineering team. Hopefully it won't take to long to get sorted.

Thanks,

Puneet Aggarwal

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